Hyperlink to a file not working in Apple iPad

Forum|Forum|2 years ago
August 5, 2023
1 reply
4568 views

In Apple iPad the hyperlinked pdf works if linked to same file but doesn't work when the link is to another pdf file. This has happened after the update. Request to please reply with the solution.

PDF

Meenakshi Negi

Community Manager

Hi mansukh24686526hf9t,

Thank you for reaching out.

Please let us know if the workflow was working fine before the update. Check if this happens with all the PDFs or particular ones.

Would you mind sharing the sample PDF so we can look into this?

Share the Acrobat Reader and OS version on your iOS device.

Thanks,

Meenakshi

S_S

Community Manager

Hi @mansukh24686526hf9t,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Are you linking the file using an internal link? If yes, it is unlikely to open.

If you are linking the file using an online database link, it should work like usual.

Please share the sample file and a screen recording of the workflow for better understanding and assistance.

Look forward ti hearing from you.

-Souvik

S_S

Community Manager

Hi Please open the Hyperlink Index pdf and in that there are links to the other 2 pdf.

Attaced herewith is als the screen recording of my computer. the same works on my lapot but not in apple Ipad

Hi @mansukh24686526hf9t,

That is exactly what I was referring to.

The files are linked to a specific file location, but the file directory on the mobile device works differently.

The workflow you shared works on my system but not on my phone or iPad.

However, let me check on this with the team and get back to you.

-Souvik

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