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mansukh24686526hf9t
Participating Frequently
August 5, 2023
Pregunta

Hyperlink to a file not working in Apple iPad

  • August 5, 2023
  • 1 respuesta
  • 4569 visualizaciones

In Apple iPad the hyperlinked pdf works if linked to same file but doesn't work when the link is to another pdf file.  This has happened after the update. Request to please reply with the solution.

1 respuesta

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
August 7, 2023

Hi mansukh24686526hf9t,

 

Thank you for reaching out.

 

Please let us know if the workflow was working fine before the update. Check if this happens with all the PDFs or particular ones.

Would you mind sharing the sample PDF so we can look into this?

Share the Acrobat Reader and OS version on your iOS device. 

 

Thanks,

Meenakshi

S_S
Community Manager
S_SCommunity Manager
Community Manager
August 11, 2023

Hi @mansukh24686526hf9t,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Are you linking the file using an internal link? If yes, it is unlikely to open. 

If you are linking the file using an online database link, it should work like usual.

 

Please share the sample file and a screen recording of the workflow for better understanding and assistance.

 

Look forward ti hearing from you.

 

-Souvik

S_S
Community Manager
S_SCommunity Manager
Community Manager
February 26, 2024

Still awating for the issue to be resolved. 


Hi @mansukh24686526hf9t,

 

As mentioned earlier, and confirmed by the team, hyperlinking to external files does not work on Acrobat Reader for Mobile.

 

The workflow works fine on the desktop version but not on mobile.

 

-Souvik

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