Skip to main content
M
mansukh24686526hf9t
Participating Frequently
August 5, 2023
Question

Hyperlink to a file not working in Apple iPad

  • August 5, 2023
  • 1 reply
  • 4568 views

In Apple iPad the hyperlinked pdf works if linked to same file but doesn't work when the link is to another pdf file.  This has happened after the update. Request to please reply with the solution.

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
August 7, 2023

Hi mansukh24686526hf9t,

 

Thank you for reaching out.

 

Please let us know if the workflow was working fine before the update. Check if this happens with all the PDFs or particular ones.

Would you mind sharing the sample PDF so we can look into this?

Share the Acrobat Reader and OS version on your iOS device. 

 

Thanks,

Meenakshi

S_S
Community Manager
S_SCommunity Manager
Community Manager
August 11, 2023

Hi @mansukh24686526hf9t,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Are you linking the file using an internal link? If yes, it is unlikely to open. 

If you are linking the file using an online database link, it should work like usual.

 

Please share the sample file and a screen recording of the workflow for better understanding and assistance.

 

Look forward ti hearing from you.

 

-Souvik

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 21, 2025

Buenos días,

 

¿Habría alguna manera de hacerlo para que se visualicen en el ipad dos documentos?¿Algun tipo de configuración diferente?

Gracias


Hi there

 

Hope you are doing well and thanks for reaching out.

 

The option to display two documents simultaneously on the mobile device is not yet available. You may share your feedback with the engineering team using the link https://adobe.ly/4cL9LfF

 

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices