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SMPDCC
New Participant
February 16, 2022
Question

I'm unable to share a document

  • February 16, 2022
  • 2 replies
  • 1440 views

Whenever I open a document on Adobe and I want to share it by mail / whatsapp or anywhere.. the options never come. I've updated my Adobe app and the phone but that didn't help. 

2 replies

P
peter_1061
Participating Frequently
October 27, 2025

Hi, i'm having the same problem on my app on ios, i do not have an option to share a document when i click the three dots, please see screenshot

 

P
peter_1061
Participating Frequently
October 27, 2025

I should clarify that i don't have the share option available for signed agreements. I can share other documents

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 28, 2025

Hi there 

 

Hope you're doing well and sorry for the trouble. 

 

I tried to replicate the issue at my end, and I was able to share a copy of the signed document. Would you mind sharing the version of the Acrobat Mobile app and the iOS you are using? Tap on the Profile icon > About Acrobat and try updating the app to the latest version available on the App Store and reboot the device once and see if that helps. 

 

~Amal

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
February 16, 2022

Hi,

If you are on an iOS device then the option to send a copy is changed after the recent update. Below is a screenshot attached for reference. 

If you are not on a ios then share a few more details:

1. OS name and version?

2. App version?

3. Exact workflow you are following to share a file.

 

Thanks,

Harsh

 

S
SMPDCCAuthor
New Participant
February 16, 2022

Hi Harsh,

Thanks for reaching out. It's an android phone. I've attached a screenshot. Please see if it helps

 

Cheers

 

 

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
February 17, 2022

OS is V11.3 Android version

 

Adobe version is 22.1.1.21006

 

 

 


Thanks for providing the details.

Could you confirm if it is happening with a particular file or with all PDf files? Also, try these exact steps to share a file and check if that works.

  1. Open a PDF and tap 

     

  2. Alternatively, from the list of Recent files or the files on any location, tap 

     

     for the file that you want to share.
  3. In the Share with others dialog that opens, tap Send a copy.
  4. In the dialog that opens, select the desired sharing option and follow through the process.

 

 

Thanks,

Harsh

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