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Whenever I open a document on Adobe and I want to share it by mail / whatsapp or anywhere.. the options never come. I've updated my Adobe app and the phone but that didn't help.
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Hi,
If you are on an iOS device then the option to send a copy is changed after the recent update. Below is a screenshot attached for reference.
If you are not on a ios then share a few more details:
1. OS name and version?
2. App version?
3. Exact workflow you are following to share a file.
Thanks,
Harsh
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Hi Harsh,
Thanks for reaching out. It's an android phone. I've attached a screenshot. Please see if it helps
Cheers
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OS is V11.3 Android version
Adobe version is 22.1.1.21006
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Thanks for providing the details.
Could you confirm if it is happening with a particular file or with all PDf files? Also, try these exact steps to share a file and check if that works.
for the file that you want to share.
Thanks,
Harsh
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I tried sharing both directly through the Adobe App by clicking or tapping on the share button and via recent document / download folder. I couldn't share with either of these methods. I've sent screen shots. Please have a look
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Thanks for providing the details.
Kindly confirm a few more details to understand the issue better.
1. Is it an IT-managed device or a personal device.
2. Kindly check if there is any update available for the Android OS. Here is a help document you can refer to: https://support.google.com/android/answer/7680439?hl=en
3. Clear app cache from the app setting and then sign out and sign in to the app.
Let us know if that helps.
Thanks,
Harsh