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New Participant
September 19, 2022
Question

Impossible to open pdf files in POCO3

  • September 19, 2022
  • 2 replies
  • 3750 views

I have a POCO 3 mobile phone and I can't open pdf files with Adobe acrobat (although I've given the program all the permissions) . I am not given the option to use Adobe to open the file. Instead, I can choose another programs as moon reader, Dropbox, etc. It seems it's a general problem with these mobiles using Miui. Is there anything I can do to fix it?. I've got the latest Adobe acrobat version.

Thanks in advance.

 

 

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2 replies

New Participant
January 6, 2024

Same problem with Poco x5 with MIUI 14.0.3.0 as well as with Poco X3 with MIUI 13

S_S
Community Manager
Community Manager
January 17, 2024

Hello @Konstantinos346347898h0t,

 

Thank you for writing in! 

 

Would you mind sharing a few more pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile (go to Profile-> About Acrobat);

2. A screen recording of the event you follow for better understanding.

 

Look forward to hearing from you.

 

-Souvik

New Participant
January 17, 2024

Now it is 23.12.1.30834

 

And now it works!

See the video here:
 
 
Before, when pressing "More" (the 3 dots), it was taking me to the OneDrive application, without giving the options that it gives now (which include Adobe Reader)
 
Thank you,
Luisfy
New Participant
September 19, 2022

Same problem with Redmi Note 9S (MIUI 13.0.1)

S_S
Community Manager
Community Manager
September 19, 2022

Hi @Ana26180717qfkh @Luisfy 

 

Sorry for the trouble.

 

Are you referring to not seeing Acrobat Reader Mobile on the open menu list, or are you not able to open PDF files with the application?

 

Please check to open a PDF from within the application. 

 

Also, a screenshot or recording of the event would be great for further investigation.

 

-Souvik.

New Participant
September 20, 2022

Hello, I mean I'm not able to open pdf files with the app (for example, I can't open a pdf file received on WhatsApp).

If I open the app and look for the file in the device I can, but that's not practical.