New Participant

Question

IOS App not opening pdf’s anymore

Forum|Forum|8 years ago
January 8, 2018
4 replies
67756 views

IOS newest App cannot open previously opened pdf’s now. I just get an “Opening...” dialog. Please advise. Thanks.

New Participant

If you have any VIRTUALSPEECH app, delete the app. It crashes PDF files on iOS13.

If any other app are doing that, the only way to find is to send yourself a pdf attached to an e-mail, and open the e-mail in the iOS device that is not working.

When you see the attachment, some strange logo/brand will be on the PDF file ICON instead of a PDF letters or a Acrobat logo.

Find which installed app does have that logo. Delete the app, because probably some bug are messing PDF files on the new iOS.

Best regards.

M

A

Argoqwe

New Participant

SOLUTION!!! just updated Ipad air to 13.2.2. Pdf again not opening. I read from somewhere to try to uninstall Aliexpress app. Uninstalled Aliexpress and Alibaba. And it worked, it’s showing pdf files again. Wery strange.

I quit already using iPhone and because of this kind of happenings i quit soon use of ipad.

E

ErayKaan

New Participant

It really works. Direct Solution,

Thank you so much

M

MobileDeveloperCK

Community Manager

Hi all,

Just to clarify...

The following options are temporary workarounds for the file open problem.

Restarting Acrobat Reader for iPhone and iPad
Restarting iPhone/iPad
Uninstalling and reinstalling Acrobat Reader for iPhone and iPad

Unfortunately, none of them will fix the file open problem permanently.

We are actively investigating and working on a fix for the problem.

Thank you for your patience.

A

Anonymous

Has this issue been resolved ? we're running into this issue for our client where the pdf is downloaded but the "Opening.." dialog shows

H

Howard GoodmanAuthor

New Participant

IOS Version 17.12.15

upon opening the app, it opens one or two PDFs, then the “Opening...” dialog prevails on any files I try to open. Must restart the app to regain functionality.

M

MobileDeveloperCK

Community Manager

Hi Howard Goodman,

We just released Acrobat Reader 18.01.15 to the App Store on January 10, 2018.

Please give it a try and let us know if it works for you.

Thank you!

AnandSri

Community Manager

Hello HowardGoodman,

We apologize for the inconvenience caused, as per the description above, you are not able to open PDF files in iOS, Is that correct?

Please check for any pending updates of Adobe Reader mobile app from the app store, and restart the device after the installation of updates and see if this brings any difference.

You may also refer to the following KB doc See how to troubleshoot problems opening PDF files and other PDF related issues

What is the dot version of Adobe Reader mobile app installed, to identify go to Settings>Adobe Reader and check the version?

If the issue persists, please uninstall and reinstall Reader from App Store.

Let us know how it goes.

Regards,

Anand Sri.