iPad app won’t show shared drives in google drive

[jamie221618790i9d]

when I go to the google drive section in the Adobe iPad app it only shows the 'my drive' option and the shared drive doesn't come up?

any ideas?

[Harsh Vardhan Pareek]

Hi @jamie221618790i9d 

Hope you are doing well.

As per the issue description the Google Drive option is not visible. Would you mind sharing a few details to understand the issue better?

1. Screenshot of the issue?

2. Application version?

Make sure that the app is updated to the latest version.

Looking forward to hearing back from you.

Thanks,

Harsh

[jamie221618790i9d]

Hi harsh,

screenshot attached.

in this section there should also be a shared drive that I use for work. It shows in all other apps but not this one?

 Application version 21.10.00 (20211020.154239)

thanks,

[Harsh Vardhan Pareek]

Hi @jamie221618790i9d 

Thanks for providing the application version but we are not able to see the screenshot attached. Could you please try to attach it once again and also tell us the iOS version?

Regards,

Harsh

[Siboney283203574l69]

Hello, has this issue been looked into?

[S. S]

Hi @Siboney283203574l69,

Sorry for your experience with Acrobat Reader Mobile. 

Would you mind elaborating more about the concern that you say off? This would help us understand more of the issue and deep-dive into the issue for a better investigation.

-Souvik.

[David Kotz]

It's straightforward, and described well in the original post of this Discussion thread.  Several screenshots are available.  Easy to reproduce: open Adobe Acrobat on an iPad (or iPhone), tap the Files tab, tap Google, and you'll see only My Drive but not Shared Drives. 

[David Kotz]

I have the same issue.  Screenshot attached. 

[Siboney283203574l69]

I'm having the same issue, when wil this be fixed 

[derek lau @ adobe.com]

hi jamie221618790i9d,

Thanks for reaching out to us. Do you mind checking if the shared drive is in the "My Drive" folder?

Thank you for your patience,

-derek

[Siboney283203574l69]

it is not located inside my drive, I have checked. 

[David Kotz]

As expected.  Shared drives are not part of My Drive.  They are always listed separately. 

Derek - you really need to set up some shared drives and try this yourself.  It is immediately obvious they are missing.

[Matěj28788337hkci]

Same problem here. It works fine with every other application that conects to google drive. Insted of asking for screen shots they should admit the problem and fix it. It's not user error and there is nothing that screenshots will show you. We are not lying. The Shared drive is just not there

[montana5E9F]

Is there a solution for this problem yet?

[S. S]

@montana5E9F Would you mind rechecking the procedure? 

By "again," I mean removing the drive from Reader Mobile and re-adding it.

Please let us know if this works, or we will need to investigate further.

-Souvik.

[montana5E9F]

I removed the drive and re-added it. It is still only showing 'My Drive' and a file called 'Shared with me" but not showing any of the actual 'Shared Drives'. Image attached. 

[defaultj3suoflfboom]

I am also having the same problems as the original post. Is there a fix/when will this be fixed?

[suzy292593127kc6]

I have the same issue (iPhone 14 Pro). Is there a solution yet?

[justinwest1231]

Has this been resolved? My Drive and Shared Drives are inherently different products in the drive suite and function differently. My company uses shared drives exclusively and since the ipad app doesn't support this, removed the functionality of Adobe Reader for iPad. 

[S. S]

Hi @justinwest1231,

Hope you are doing well. Thanks for writing in!

I have logged a ticket for the team to investigate.

I request your kind understanding and patience while the team works on it.

Thanks,
Souvik

[Coloro1979]

I have the same issue, i have paid version of acrobat reader on my ipad pro, and i cant get into my company  shared folder, is very important for my work. 

[sprinklr-integration-user]

Hi @justinwest1231

I hope you're doing well. I wanted to let you know that our team is aware of the issue and is actively working on a solution. While I don't have a specific timeline for the fix, rest assured that it will be included in the future update.

~Amal

[darren_3900]

Hi Amal

has this been fixed yet?   And if so can you link to rhe fix as i am having the same problem

many thanks

darren

[Amal.]

Hi Darren,

Hope you are doing well.

This issue is still under investigation and being worked on. I will keep you posted as soon as we get any update from the engineering team.

Thank you for your understanding

~Amal

[Matěj28788337hkci]

As someone who has been following this thread for three years now, I find this answer absolutely hilarious.