Issue sending a File [PDF to WhatsApp]

[Samuel31445481rcfe]

After the last update for iPhone on August 1st (Version 23.07.00)  when sending a Document, the receiving party doesn't receive the document but a link asking to download the Acrobat Reader app. This is happening when sharing on WhatsApp. 

[PDF to WhatsApp] added to title for clarity

[S. S]

Hi @Omar35103546vrb1 Thanks for the screenshots.

That should be the designed behavior because of the cloud files.

You can find Acrobat's storage options on the browser menu [screen recording attached]

Hope this helps.

-Souvik

[Omar35103546vrb1]

Thanks for screen recording. I see what you did and it's the same I have tried in several occasions. Unfortunately ACROBAT folder is not enable or availabe for WhatsApp or other apps. Only Adobe Scan folder is available but need ACROBAT folder too. Please see screen recording attached. 

I also tried to save pdf files in other location/folder and the issue it's the same. 

[S. S]

Thanks @Omar35103546vrb1 

I have shared the details with the team to investigate further. 

I will update the thread once I hear back from them.

-Souvik

[S. S]

@Omar35103546vrb1 Would you mind updating the app to the latest version and checking if it works for you?

-Souvik

[noman37534390lb8n]

try this whatsapp to send [PDF to WhatsApp].

[abdul_0427]

Hi Samuel,

For better file-sharing features, you might want to try FM WhatsApp Plus. It offers enhancements that could help with your issue.