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Issue with mobile app on mew Iphone

New Here ,
Nov 22, 2024 Nov 22, 2024

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I am only able to type three lines of text and see them as I'm typing further than that it would not let me scroll down while typing or physically scroll down to observe what I'm typing so I have to open a new text to be able to continue what I'm typing and observe it at the same time

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Adobe Employee ,
Nov 25, 2024 Nov 25, 2024

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Hi there,

 

Thank you for reaching out to us. I hope this message finds you well.

 

 

To better understand and address your concern, could you let us know if this issue occurs with all PDFs or just a specific file? If possible, please try opening a different PDF and let us know if the issue persists.

 

 

Additionally, could you confirm whether this file was created by you or shared with you by another user? If it seems to be a file-specific issue, sharing the file with us would be extremely helpful for further investigation.

 

We are here for help, just need more info.

 

 

 

Regards
Amal

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New Here ,
Nov 27, 2024 Nov 27, 2024

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It happens with every file I try to put text on that exceeds the need of three lines of writing as shown in the provided pics. When it is a dedicated field for typing the issue of navigating what has been typed is not an issue. It onky occurs when I attempt to type anything thing exceeding 3 lines of writing in the mobile app

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Adobe Employee ,
Nov 28, 2024 Nov 28, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

I tried to reproduce the issue at my end and couldn't able to replicate it. Please share the required details so we can try to replicate the issue inhouse for further investigation:

  1. Sample PDF file
  2. Video recording of the steps you are taking and the issue as it occurs
  3. Version details of the OS and the Acrobat App you are using? Tap on the Profile > About Adobe Acrobat.

 

Regards
Amal

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New Here ,
Nov 28, 2024 Nov 28, 2024

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I have a iphone 16 pro

that is running on 18.1.1 and the version of adobe is shown in the picture below. I'm not able to provide a video but I did provide you with yellow arrows in what field after creating a text that I cannot navigate to edit. When it surpasses three lines of text the curser goes above of the already written text so I finalize the CREATED TEXT (as shown in the other puctures I provided) it will then and only then display to me what was typed forcing me to type NEWLY CREATED TEXT in lines of three. 

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New Here ,
Nov 29, 2024 Nov 29, 2024

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As mentioned in every reply written before, ALL pdf files not one or two files or the pdf's I make or files sent to me of which I have to edit ALL pdf files do this on my mobile app. The details are in the grammer. Just let me know if there will be any fix available in the near future. If not so I can cancel my subscription. Let me know where I can send an invoice for my hourly rate as I'm approaching that with the time invested in me explaining. Oh and yes it does exceed my monthly subscription bill.

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Adobe Employee ,
Dec 03, 2024 Dec 03, 2024

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Hi @Joel32123199gpy6,

 

Thanks for reporting this.

 

We are aware of the issue, and the fix will be shipped with the upcoming release.

 

We request your kind understanding and patience while the team gets this fixed.


-Souvik

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