[KC] pdf data some load failed on iPAD of acrobat reader(8/26/2024)

[KC_iPADRissue-39386085]

Acrobat reader on iPAD can not be displayed some photo or some using pen character from about two weeks ago.

1. Status & any checked situation.

 1) On kakaotalk, it can be opened all OK and other application also OK. And I try to open it via acrobat reader and it opened this file.

  - some photo or a character by pen can't display on iPAD screen.

  - Before 2wks ago this was OK all.

  - iPAD iOS : Old & newest today was same result.

 2) state : Pls refer to attached file between origin and failed.

[Amal.]

Hi @KC_iPADRissue-39386085 

I hope this message finds you well. Thank you for your patience as we work to resolve your issue.

Could you please confirm if you're still experiencing the problem with the latest version of the app? To ensure you have the most up-to-date features and bug fixes, please update the app from the App Store (for iOS) or the Play Store (for Android). After updating, I recommend rebooting your device to clear any temporary files that might interfere with the app’s performance.

Once you've completed these steps, please let me know if the issue persists.

~Amal