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Crochet Goddess
Crochet Goddess
New Participant
January 7, 2022
Question

link in PDF not working on my mobile

  • January 7, 2022
  • 1 reply
  • 2094 views

my product is literally PDF files - fashion designs. 

my customers can not access links to my media platforms at all when using mobiles and tablets.

the links seem to work on laptops when i create the PDFs. I use Word to write the original file, then export to PDF. 

i read some of the threads from last year but still haven't found a solution other than BUYING the pro version. is that necessary? has this bug been turned into a profit for the company only, or is there a step by step way to make the links work?

thx

This topic has been closed for replies.

1 reply

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
January 7, 2022

Hi @Crochet Goddess 

 

Hope you are doing well. 

As we have checked the attached PDF, the links were working fine. In total there are 4 links on the PDF, have you added more links? Did you check at your end in the Acrobat Reader mobile app if the links are working?

 

Thanks,

Harsh

Crochet Goddess
Crochet GoddessAuthor
New Participant
January 7, 2022

The Youtube link does not work

& the icons are links as well, none work

thx

Bernd Alheit
Bernd Alheit
Community Expert
January 7, 2022

The YouTube link works in Acrobat Reader.

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