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Lezlie5C1D
New Participant
January 30, 2023
Question

Links in pdf open to the wrong URL

  • January 30, 2023
  • 2 replies
  • 1592 views

Let me preface this with that I'm not 100% sure that this an issue with my pdf, but I'm completely at a loss as to what is going on.

 

I created a document in Canva where I linked to an Instagram audio page.  I triple checked that my link was correct (because this has been an ongoing issue).  The link was correct, so I downloaded the document as a pdf.  However, when I open the pdf, the link (that I triple checked) opens to a different IG audio page????

 

Is this a pdf problem, a browser problem, a Canva problem, or what???  It doesn't happen all the time, but I'd say about 20% of the time I encounter this problem.  It's so weird. Any and all suggestions for fixing this issue would so appreciated.

This topic has been closed for replies.

2 replies

S_S
Community Manager
S_SCommunity Manager
Community Manager
February 1, 2023

Hi @Lezlie5C1D,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

I tried reproducing the issue but it worked fine. Would you mind sharing the file with us to check if the issue is with a specific file or if this is a browser link issue.

 

Look forward to hearing from you.

 

-Souvik.

L
Lezlie5C1DAuthor
New Participant
February 6, 2023

I've attached the file.  The problem is so intermittent I don't know how to reproduce it myself.  I just created this document, and downloaded it as a pdf.  When I clicked on the audio link, it took me to the wrong page, but when I tried again, it took me to the correct page.  It's so strange!

S_S
Community Manager
S_SCommunity Manager
Community Manager
February 6, 2023

Hi @Lezlie5C1D,

 

I checked the file and observed that the statement "Click here for Audio" has two different links.

 

The first half of the statement has a different link, while the last word has a different link tagged.

 

What I suspect is the clicking of the wrong portion of the statement, which opens a different link.

 

If this is not the case, please let us know so we can investigate further.

 

-Souvik.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    February 1, 2023

    Hi @Lezlie5C1D,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

     

    I tried reproducing the issue but it worked fine. Would you mind sharing the file with us to check if the issue is with a specific file or if this is a browser link issue.

     

    Look forward to hearing from you.

     

    -Souvik.

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