Links in pdf open to the wrong URL

Report · Jan 30, 2023

Let me preface this with that I'm not 100% sure that this an issue with my pdf, but I'm completely at a loss as to what is going on.

I created a document in Canva where I linked to an Instagram audio page. I triple checked that my link was correct (because this has been an ongoing issue). The link was correct, so I downloaded the document as a pdf. However, when I open the pdf, the link (that I triple checked) opens to a different IG audio page????

Is this a pdf problem, a browser problem, a Canva problem, or what??? It doesn't happen all the time, but I'd say about 20% of the time I encounter this problem. It's so weird. Any and all suggestions for fixing this issue would so appreciated.

Report · Jan 31, 2023

Hi @Lezlie5C1D,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

I tried reproducing the issue but it worked fine. Would you mind sharing the file with us to check if the issue is with a specific file or if this is a browser link issue.

Look forward to hearing from you.

-Souvik.

Report · Jan 31, 2023

Hi @Lezlie5C1D,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

I tried reproducing the issue but it worked fine. Would you mind sharing the file with us to check if the issue is with a specific file or if this is a browser link issue.

Look forward to hearing from you.

-Souvik.

Report · Feb 06, 2023

I've attached the file. The problem is so intermittent I don't know how to reproduce it myself. I just created this document, and downloaded it as a pdf. When I clicked on the audio link, it took me to the wrong page, but when I tried again, it took me to the correct page. It's so strange!

Report · Feb 06, 2023

Hi @Lezlie5C1D,

I checked the file and observed that the statement "Click here for Audio" has two different links.

The first half of the statement has a different link, while the last word has a different link tagged.

What I suspect is the clicking of the wrong portion of the statement, which opens a different link.

If this is not the case, please let us know so we can investigate further.

-Souvik.

Report · Feb 06, 2023

Oh wow! You are absolutely right! Thanks you so much!!!!