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jeremym43867166
New Participant
June 28, 2022
Question

Missing Menu Options

  • June 28, 2022
  • 1 reply
  • 1357 views

SInce the most recent update I am missing the "Remove from Recent" option and the "Save to Adobe Cloud Storage" options when opening the individual document's menu from the Home screen on ios.  The Remove from recent option is part of our process for field service techs to be able to save documents to a shared drive and remove similar documents from "Recent" so there are no mistakes filling out an incorrect form.  This function has worked for a long time, and I have a screen recording from about 2 weeks ago where it is functional...when I call tech support I was told that the app is not supported on ios and they could not help me...disappointing...anyone have any ideas?  Pictures of both the old and new menus attached.

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    June 28, 2022

    Hello Jeremy,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    From the screenshots you shared, you do not have the Save to Adobe Cloud Storage option because the selected file is already in the cloud storage. You might have noticed the Adobe Logo just below the file names. This signifies that the file is stored in the clouds, not in your Local Storage. 

     

    For the part where you cannot clear recent, I am forwarding it to the engineering team to get it checked and will get back to you at the earliest.

     

    Thanks,

    Souvik.

      S
      Stan25045408417s
      Known Participant
      June 29, 2022

      Same problem after recent update.

      Acrobat version 22.06.00 (20220614.115655)

      iPadOS 15.5

      Via the (new?) ‘select’ menu it is possible to delete all recent files, but not individual ones; most annoying not to have the individual selection.

      What is the function of ‘press and hold’ file title in the recent list, file title shrinks with a crossed out circle shown top right; drag to edge of screen is possible but no ‘drop’ / remove from the list.

        S_S
        Community Manager
        S_SCommunity Manager
        Community Manager
        July 1, 2022

        Hello Stan,

         

        Sorry for the delayed response. I have shared the issue with the team as this is reproducible at my end. I will get back to you as soon as I get the findings.

         

        Thanks,

        Souvik.

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