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ronm36854311
New Participant
October 3, 2018
Answered

New update a mess on IOS 12

  • October 3, 2018
  • 1 reply
  • 1326 views

What the heck happened? I installed the new Adobe Reader update on IOS12 and it is a disaster! I cannot even scroll when I go to the files tab. It literally locks up my Ipad. I had to do go into do a backup install just so I could get the older version of Adobe back on my Ipad and working again.

When will you learn to leave a good thing alone?

This topic has been closed for replies.
Correct answer Meenakshi Negi

Hi Ronm,

Sorry for the delay in response.

We have released some fix patches for the iOS app to the App store.

These patches resolve the issue that occurred after the recent update.

We do appreciate your feedback on this.

I would request to share your suggestion with the team over here Adobe Acrobat for iPhone and iPad - Feature Request/Bug Report Form.

Let us know if you experience any issue with the application.

Regards,

Meenakshi

1 reply

M
Community Manager
MobileDeveloperCKCommunity Manager
Community Manager
October 4, 2018

Hi ronm36854311,

We just released Acrobat Reader 18.09.14 to the App Store.

This release addresses the issue at launch reported by users. Please let us know if you continue to experience issues after updating.

We apologize for the inconvenience caused.

R
ronm36854311Author
New Participant
October 6, 2018

That is the version we are all having problems with. The version from June 5th (I think that is the date) works great and I had to do a recovery on my Ipad to get back to this version. It is not only mine either. We have about 20 people using the program and all are frustrated and upset as some cannot do the recovery.

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