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No texts showing

New Here ,
Mar 08, 2023 Mar 08, 2023

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With the last app update to version 23.02.00, I'm unable to see any text. It's just blank fields in the document where text should be, images do appear though.

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Adobe Employee ,
Mar 09, 2023 Mar 09, 2023

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Hi @Moy Jing,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

Would you mind sharing a screenshot of what you see, along with a sample file to test? This would help us understand the issue better and provide assistance accordingly.

 

-Souvik

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New Here ,
Mar 09, 2023 Mar 09, 2023

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Here are some screenshots. As you can see no text are showing in the doc when downloaded to my iPad or iPhone. Also is a sample doc. It's from Mercedes owners manuals.

Get Outlook for iOS<>

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New Here ,
Mar 09, 2023 Mar 09, 2023

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Adobe Employee ,
Mar 09, 2023 Mar 09, 2023

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Hi @Moy Jing,

 

Would you mind sharing the file for reproducing the issue at our end or trying to get a workaround?

 

The link to get the manual would work too. 

 

-Souvik

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New Here ,
Mar 09, 2023 Mar 09, 2023

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Here is the file I'm having problems with.  Was working until the last app update a few days ago.

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Adobe Employee ,
Mar 09, 2023 Mar 09, 2023

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@Moy Jing, Thank you for sharing the file. I have logged a bug on the issue to get it investigated. 

 

I will get back to you at the earliest.

 

-Souvik

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New Here ,
Apr 11, 2023 Apr 11, 2023

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Hi, has there been any fix yet to the issue of no text for any documents downloaded to Apple devices? The pastes app update didn't seem to fix it.

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Adobe Employee ,
Apr 12, 2023 Apr 12, 2023

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@Moy Jing,

 

Our team is working hard to get it fixed in the next update. 

 

While I understand how frustrating it might be, I request your kind understanding and patience while we get this fixed.

 

-Souvik

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