Not able to open pdf file in acrobat reader app

Hi there 

We have found that you have purchased the subscription from the Realme device (via Play Store) and are trying to restore the purchase on the app (installed via some 3rd party page from the Huawei store). In such cases, we do not support the 'restore purchases' functionality. Only the builds installed from the Play Store or the Samsung store are considered legit and supported in Android devices.

In this case (even though you have a subscription), as you are installing a build from a 3rd party (unknown source mod .apk), it won't be supported. You should try to install the build from the mentioned trusted sources (Play Store/Samsung app store) and then try the feature, as this is not a published build from Adobe.

Hope this information will help.

~Amal

Hi @Ng_Yi Horng6686,

Hope you are doing well. Sorry for your experience with opening PDFs on Acrobat Reader Mobile.

When you mention a blank screen, does the content render at all, or is it white throughout?

Also, is this with a specific PDF file or every file you work with?

We would like to know a few more details to investigate further:

1. Are you opening the file directly from Acrobat or through a third-party app? If from a third-party app, can you try opening a PDF directly from Acrobat and check if it opens?

2. Are the files located on a cloud drive or in your device's internal storage?

3. The Android version of your device.

4. Where did you download the Acrobat app from? Is it from the Google Play Store or through a different marketplace?

5. The version of Acrobat Reader Mobile installed on your phone (go to Home > Profile > About Acrobat);

Look forward to hearing from you.