Not able to use full screen in landscape mode on my tab.

[shlok_5887]

Hi, actually I'm not able to view any pdf in full screen on my tab . I have to work on pdf and thats so annoying to not getting the full screen view 

[Amal.]

Hi @shlok_5887

I hope you're doing well, and thank you for reaching out to us regarding the issue you're facing with full-screen mode on your PDF viewer.

To better understand the problem, could you please clarify what happens when you attempt to view the PDF in full-screen mode? Do you receive any specific error messages, or does the app behave unexpectedly? If possible, kindly share a screenshot of the error or a short video recording of the steps you’re taking so that we can review the issue in greater detail.

In addition, please provide the following information:

1. The make and model of your Android device.
2. The version of your Android operating system.
3. The version of the Adobe Acrobat Reader mobile app you are using. To verify this, tap on your profile icon within the app, then select About Adobe Acrobat. The latest version should be 24.9.1.35566.

If you're not using the latest version, please check for any pending updates in the Google Play Store, and ensure your app is fully up-to-date. After updating, I recommend restarting your device to ensure any changes take effect.

We look forward to hearing from you and assisting you further.

~Amal

[shlok_5887]

This is actually what happening , the whole app just open in half of the
screen after switching to landscape mode , even after opening a pdf same
continues
*My device - OnePlus Pad Go operating on Android 14

[Amal.]

Hi there

Thank you for the update, please share the video recording of the issue as it occurs, so we can get this checked with our engineering team.

~Amal

[sonali_8669]

I'm facing same problem for long time 

[Amal.]

Hi there

Please share the requested information along with the app version details and the OS for further investigation.

~Amal

[sonali_8669]

Device - OnePlus Pad Go, OxygenOS, Android 14.0

[Amal.]

Hi @sonali_8669 

Thanks for sharing the OS details, could you also share a small video recording of the steps you are taking and the issue as it occurs for further investigation?

~Amal

[Amal.]

Hi there

Thank you for sharing all the details regarding your inquiry. I have forwarded your information to our product engineering team for their thorough review and consideration.

I appreciate your patience during this process, and I will keep you updated as soon as I receive any feedback or updates from the team.

If you have any further questions or need additional assistance in the meantime, please feel free to reach out.

~Amal

[venkatasubramanian_2336]

Dear Sir I have installed adobe reader latest version 24.9.4.35580. The problem still persists with my one plus pad go. However it works fine with WPS OFFICE for Pdfs open in Landscape mode filled to screen . Kindly do the needful .

[Amal.]

Hi there,

Thank you for sharing the observation; our engineering team is aware of the issue and is actively working on it. We will share the update as soon as we get more information.

Thanks for your understanding.

~Amal

[raja_1217]

Yes iam also facing the same issue on my realme pad 2 tablet while rotating it goes half screen so please check and solve my case asap

[raja_1217]

Facing the same 

[sprinklr-integration-user]

Hi @raja_1217,

Hope you are doing well. Sorry for the trouble.

The team is already aware of the issue, and working on it.

We request your kind understanding and assistance while the team works on it.

-Souvik