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Swapnil30759889rik5
Participant
June 28, 2023
Answered

On Android landscape orientation view not working properly

  • June 28, 2023
  • 2 replies
  • 7309 views

When I auto rotate on my android device the landscape view for Adobe Reader is not working properly.

 

Along with the page it also shows main menu which is very annoying. And this happens with all the pdf files.

 

Attaching the respective screenshot.

    Correct answer Jevaughn26031526qm43

    THANK YOU!! Worked on my Huawei Matepad Pro. Settings > Display & Brightness > App Multiplier > Turn off Adobe Acrobat

    2 replies

    V
    vinod35124367cw5d
    Participant
    January 30, 2024

    Hey everyone, I've figured out what is causing this issue on the OnePlus Pad. Go to Settings>Special Features>Dual Windows and try disabling Adobe Acrobat there. Hopefully, it should work, and the problem should be fixed.

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      January 30, 2024

      Hi @vinod35124367cw5d,

       

      Would you mind sharing a screenshot of how you see Acrobat after following the above steps? 

       

      This would help us identify the root cause and also a lot of users who see the same issue.

       

      Thanks,

      Souvik

      V
      vinod35124367cw5d
      Participant
      January 30, 2024

      Hey, sure thing. I've attached two files showing how it looks before and after disabling it in the dual windows setting. This is in the display two pages mode. If it's in the single page mode, the page is displayed in the middle like it should be.

        S
        Swapnil30759889rik5Author
        Participant
        June 28, 2023

        Iam using Android tablet device. 

        S_S
        Community Manager
        S_SCommunity Manager
        Community Manager
        June 28, 2023

        Hi @Swapnil30759889rik5,

         

        Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

         

        Can you try clicking the panel button on the tool menu ( to the left of the liquid drop icon) and check if this helps?

         

        If it does not, please share a few pieces of information for further investigation:

        1. The app version of Acrobat Reader Mobile you are using (go to Profile-> About Acrobat);

        2. The Android tablet model and Android version you are on;

         

        Look forward to hearing from you.

         

        -Souvik

        S_S
        Community Manager
        S_SCommunity Manager
        Community Manager
        July 19, 2023

        Thanks for the reply.

        I tried doing that, in fact I tried clicking all of those buttons, but no use.

         

        1.The app version of Acrobat Reader Mobile -> Version 23.5.0.27746

        2. The Android tablet -> OnePlus Pad (OxygenOS 13.1 (Official version)

        Android version -> Android version 13, Android Security Update 5 June 23

         

         


        @Swapnil30759889rik5 We have logged a bug, and then team is working to fix this.

         

        I will update the thread once I hear back from them.

         

        -Souvik

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