On Android landscape orientation view not working properly

[Swapnil30759889rik5]

When I auto rotate on my android device the landscape view for Adobe Reader is not working properly.

Along with the page it also shows main menu which is very annoying. And this happens with all the pdf files.

Attaching the respective screenshot.

[Swapnil30759889rik5]

Iam using Android tablet device. 

[S. S]

Hi @Swapnil30759889rik5,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Can you try clicking the panel button on the tool menu ( to the left of the liquid drop icon) and check if this helps?

If it does not, please share a few pieces of information for further investigation:

1. The app version of Acrobat Reader Mobile you are using (go to Profile-> About Acrobat);

2. The Android tablet model and Android version you are on;

Look forward to hearing from you.

-Souvik

[Swapnil30759889rik5]

Thanks for the reply.

I tried doing that, in fact I tried clicking all of those buttons, but no use.

1.The app version of Acrobat Reader Mobile -> Version 23.5.0.27746

2. The Android tablet -> OnePlus Pad (OxygenOS 13.1 (Official version)

Android version -> Android version 13, Android Security Update 5 June 23

[S. S]

@Swapnil30759889rik5 We have logged a bug, and then team is working to fix this.

I will update the thread once I hear back from them.

-Souvik

[L337331053eqj]

Is there any update on this bug fix? Thanks. 

[S. S]

Hi @L337331053eqj,

Not yet. This is a work in progress.

-Souvik

[Ani6002]

Hi, I have been having a similar issue on my OnePlus Pad Go running OxygenOS 13.2. The PDF does not open in full screen in landscape mode and only covers about half the screen in the center. I assume it's because of the 7:5 aspect ratio of the pad. It works fine in portrait. It would be great if it can be optimised for full screen in landscape too.

[S. S]

Hi @Ani6002,

Thanks for sharing the screenshot. The team is already looking into it and the fix will be live soon.

-Souvik

[Sushilkumar29408214pgrd]

I have also the same issue. I'm using realme pad x tablet and using latest version of Adobe Acrobat and facing same landscape view issue.

[S. S]

Hi @Sushilkumar29408214pgrd,

Thank you for reporting. I have passed on the information to the dev team for further investigation.

-Souvik

[vinod35124367cw5d]

Hey everyone, I've figured out what is causing this issue on the OnePlus Pad. Go to Settings>Special Features>Dual Windows and try disabling Adobe Acrobat there. Hopefully, it should work, and the problem should be fixed.

[S. S]

Hi @vinod35124367cw5d,

Would you mind sharing a screenshot of how you see Acrobat after following the above steps? 

This would help us identify the root cause and also a lot of users who see the same issue.

Thanks,

Souvik

[vinod35124367cw5d]

Hey, sure thing. I've attached two files showing how it looks before and after disabling it in the dual windows setting. This is in the display two pages mode. If it's in the single page mode, the page is displayed in the middle like it should be.

[S. S]

@vinod35124367cw5d Thank you for sharing all the details. 

This will help us get to the resolution quicker.

-Souvik

[Gonzalo35968455ll6d]

It worked! 👏👏👏

[S. S]

@Gonzalo35968455ll6d Thanks for taking the time to let us know it worked.

-Souvik