open files

[dave_5105]

When I try and open a PDF file from an email it takes me to a subscription page for Adobe and doesn't give me an option to just view it without paying.  I'm not trying to edit I just want to view it.  

[Amal.]

Hi there 

Hope you are doing well and thanks for reaching out. 

Do you have the Acrobat Reader (Freeware) app installed on your system? If yes, please try downloading the PDF file locally to your device, then opening it using the Acrobat Reader application and check.

Also, make sure the app is updated to the latest version via App/Play Store and reboot the device once and check.

Let us know how it goes. 

~Amal

[dave_5105]

I've tried everything I just uninstalled it and downloaded it back.  Still end up being directed to the screen to upgrade. I can't even download it locally because it takes me right to the upgrade page. This happened about a week ago before that I had no issues 

[beautiful_Haven6102]

I am now beautiful_Haven6102. Have no idea why it just assigned me a new community name

[S. S]

Hi @beautiful_Haven6102,

Hope you are doing well. Thanks for writing in!

The community platform assigns the names automatically. You can click the profile icon at the top right, edit your community profile, and change your profile display name.

For the issue with @dave_5105, it seems like you are trying to open a non-PDF file with Acrobat due to which you are seeing an upgrade window, as Acrobat reads the intent as to Create a PDF tool.

If that is not the case, please share a screen recording from the point where you are opening the file from your Email attachment till Acrobat showing you the pop-up to upgrade.

This will help us understand the situation better, and share troubleshooting steps accordingly. 

Look forward to hearing from you.

Regards,
Souvik.

[Amal.]

Hi there 

I hope you are doing well, as described in the previous response. Please share a video recording from the point where you open the file from your Email attachment until Acrobat shows you the pop-up to upgrade.

This will help us understand the situation better and share troubleshooting steps accordingly. 

~Amal

[beautiful_Haven6102]

I see I am going nowhere with this I cannot send a video but I sent a screenshot of the last screen prior to opening the screen 

[creative explorer]

@dave_5105 @beautiful_Haven6102 If either of you touch any of the tools in the bottom bar or top menu that is labeled with a pen, scissors, or "Edit" icon, a pop-up will open and then immediately ask for a subscription. Instead, just use basic viewing gestures (swiping, pinching) to avoid the paying pop-up to subscribe. 

I will admit I sometimes, accidentally tap the "Edit PDF" or "Organize Pages" tool instead of just navigating the document, the app will redirect me to the subscription page because editing requires Acrobat Pro.