Paid subscription but can’t use premium services

[Trina27103164bgem]

I have recently paid my monthly subscription amount, yet I can't use the premium actions I'm paying for. It worked for a day or two after the payment and now it doesn't let me. What can I do to fix this issue?

[Krutikka D · Accepted solution]

Hello @Trina27103164bgem 

I hope you're doing great, and sorry for the issue you're experiencing.

Kindly login with the email ID you used while purchasing the subscription.

Also, Try to restore your purchase with the help of this article: -

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#restore-a-subscription

If the issue persists, could you help us with some details -

1. Application version.

2. Device name and version.

3. A screenshot of the error you're getting while opening a PDF.

Hoping to hear from you soon.

Regards,

Krutikka

[Krutikka D · Accepted solution]

Hello @Trina27103164bgem 

I hope you're doing great, and sorry for the issue you're experiencing.

Kindly login with the email ID you used while purchasing the subscription.

Also, Try to restore your purchase with the help of this article: -

https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#restore-a-subscription

If the issue persists, could you help us with some details -

1. Application version.

2. Device name and version.

3. A screenshot of the error you're getting while opening a PDF.

Hoping to hear from you soon.

Regards,

Krutikka

[Joseph22941259kz74]

I had the same problem. In my case, it turns out I had two subscriptions - one personal and one from work. I had to log out of the default subscription (work) and then login to the second subscription (personal) to access my Premium account.  My work subscription also had subscriptions to "Create" and "Edit" but the app still wanted me to purchase "Premium". I suspect my work subscription didn't include the iPad app. I doubt that's your issue, but thought I'd put it out there.

[S. S · Accepted solution]

Hi @Joseph22941259kz74,

Hope you are doing well. Sorry for the experience with Acrobat Reader Mobile.

Since all of your subscriptions are under the same email address, this could be an issue with the profile selection.

What I'd suggest here is to change the email address of your personal subscription soyour work account and your personal account could work without getting any errors as such.

-Souvik.

[Joe37711332wju5]

I am on Android with APP Ver 24.4.2.33155 and running Ver14/One UI6.1.  I paid for the yearly subscription but it keeps saying to sign up for the trial. When I try and restore purchases it says no purchases. When I try and rebill it, I get an error that says Couldn't complete purchase, already purchased, error code IS9224/6050/aYGHFCQkNN.