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Pdf thumbnails not showing in WhatsApp

New Here ,
Mar 04, 2022 Mar 04, 2022

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I have lost viewings of pdf thumbnails in WhatsApp. 

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Community Beginner ,
Mar 04, 2022 Mar 04, 2022

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Hey there, I am also facing same problem, suddenly pdf thumbnails in WhatsApp message have stopped showing. What to do? 

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Community Beginner ,
Mar 04, 2022 Mar 04, 2022

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Attached a screenshot, preview thumbnails have stopped showing the pdf, instead it is showing just the file name, see the attachment 

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Adobe Employee ,
Mar 11, 2022 Mar 11, 2022

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Hi @Mohammed2343913156xl @Vikram23441412kzlj 

 

We have tested by removing the Reader mobile app from mobile and still, Whatsapp is not showing the thumbnail/preview. Could be some issue with the Whatsapp application.

 

Thanks,

Harsh

 

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Community Beginner ,
Mar 11, 2022 Mar 11, 2022

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OK, so final hope too died coz Whatsapp already said it's an issue with adobe and not them, and now adobe official said they also tried famous tech solution that is uninstall and reinstall but that didn't help. OK, so live with what you got. 

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