Pending fulfillment

Forum|Forum|2 years ago
August 14, 2023
2 replies
1887 views

I am getting the pending fulfillment message after paying for an upgrade! Very frustrating

Edit and convert PDFs

New Participant

I have purchased the adobe premium today on mobile and it gets stuck on pending fulfillment and cannot even import new files into the app!! I need a fast fix for this, as the payment already went through

I

Izabela328744181n5w

New Participant

Now i logged out to log in again and i get the attached error!!! I need this fixed now as i need my account

I

iris_2967

New Participant

Hi @Izabela328744181n5w

Sorry for the trouble.

This situation generally occurs when the amount is debited from your end but is yet to be settled on the reeiver's account (Apple AppStoree in this case).

Since you received the subscription error, it means that the purchase failed any any amount deducted from your account will be credited banck as per your bank' spolicies.

I suggest trying to purchase again and check if you still see the same error. If yes, please let me know here and I will share it with the team to investigate.

-Souvik

Hi I have the same problem, I clicked for free trial for Adobe Premium featuers which allow me to compress pdf files, yet I got charged immediately. And got stuck in the Pending Fulfillment page. Can this be refunded please. Meant for a trial and got charged right away

Iris.

mariahweyne

Inspiring

Make sure the user is logged into their Adobe account and then Go to 'Help' tab in your Acrobat Reader and choose 'Install premium features' from the drop-down menu.

If it does not show, verify your account.

Adobe Account

Sign-in

Clic on the blue (usually) circle and clic on View Account. Go to Plans and Payments and check to see if it shows you purchased plan.