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Gary31658385mcup
New Participant
August 14, 2023
Question

Pending fulfillment

  • August 14, 2023
  • 2 replies
  • 1887 views

I am getting the pending fulfillment message after paying for an upgrade! Very frustrating

 

    2 replies

    I
    Izabela328744181n5w
    New Participant
    October 12, 2023

    I have purchased the adobe premium today on mobile and it gets stuck on pending fulfillment and cannot even import new files into the app!! I need a fast fix for this, as the payment already went through

    I
    Izabela328744181n5w
    New Participant
    October 12, 2023

    Now i logged out to log in again and i get the attached error!!! I need this fixed now as i need my account

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    October 14, 2024

    Hi I have the same problem, I clicked for free trial for Adobe Premium featuers which allow me to compress pdf files, yet I got charged immediately.   And got stuck in the Pending Fulfillment page.    Can this be refunded please.  Meant for a trial and got charged right away 

     

    Iris. 


    Hi @Gary31658385mcup

     

    I'm sorry to hear you're experiencing issues while trying to make your purchase. Could you please let me know if you received any specific error message during the transaction? If possible, kindly share a screenshot of the error message so we can better understand the issue and assist you accordingly.

    In case you're seeing the same error as previously discussed, rest assured that any amount debited from your account should be refunded automatically according to your bank's policies. The refund process and timeline typically depend on your financial institution, but they should be able to provide you with further details.

     

    ~Amal

    mariahweyne
    mariahweyne
    Inspiring
    August 14, 2023

    Make sure the user is logged into their Adobe account and then Go to 'Help' tab in your Acrobat Reader and choose 'Install premium features' from the drop-down menu.

    If it does not show, verify your account.

    Adobe Account

    Sign-in

    Clic on the blue (usually) circle and clic on View Account. Go to Plans and Payments and check to see if it shows you purchased plan.

     

     

     

     

     

     

     

     

     

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    August 21, 2023

    Hi @Gary31658385mcup,

     

    Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile's subscription.

     

    I checked your account and saw that the subscription is active. 

     

    Have you checked if you can use the subscription now or now?

     

    -Souvik

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