Pending fulfilment

[Olubunmi]

I purchased the premium acrobat reader plan and it's still "pending fulfilment" despite being charged for the subscription. This is really frustrating. I've tried restoring the purchase but it just keeps rolling. 

[Shagun Jain]

We apologise for the inconvenience caused to you.

Can you please follow the following steps to get this issue resolved :

Launch Acrobat Reader app -> Click on Settings (human like icon on the top right of Home page) -> Subscriptions (OR Plans & Products in older version)-> Restore purchases

Once you get a dialogue stating that your pack has been restored, relaunch the app and try using the services you paid for.

[prateek2594732869o4]

same problem with me .. pending fullfiment and when clicked in restore purchases and it is showing " no purchases restored" . Kindly help me i have some urgent work to do 

[S. S]

Hi @prateek2594732869o4,

Sorry for the trouble with the subscription

I checked your account and could not find an active subscription. You might see a Pending Fulfillment message due to the amount not being settled at the receiver's end but debited from yours. 

Would you mind sharing a transaction statement with us and the order ID to check internally where the core reason might lie?

-Souvik.

[Kate375926255py7]

Hello, the same thing is happening to me. I tried to purchase a 14 day free trial on the Photoshop Express app and it is not allowing me to move forward even after trying to restore purchases. It still says pending fulfillment. Kindly advise!

[S. S]

Hi @Kate375926255py7,

Hope you are doing well. Sorry for your experience!

As mentioned above, pending fulfillment means that the amount is not settled on the receiver's end, which is why you see this message.

Once that is done, your subscription will reflect automatically. If this is unresolved, I suggest checking with the bank to see if the amount is settled in the store's account.

If so, reaching out to Apple Support would be the best solution, as they will have better access to look for the transaction.

Hope this clarifies your question.

-Souvik

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.