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Tanya32450168brj5
Participant
September 21, 2023
Answered

Premium Features not working

  • September 21, 2023
  • 3 replies
  • 3459 views

I purchased the premium adobe so that I can create, edit, and combine PDF files, but I am not able to access any of the features. I just get a loading screen that says "Purchase complete. Waiting for feature activation." 

 

 

    Correct answer Tanya32450168brj5

    I bought the subscription for Adobe Premium from my iPad, initially. That is when I posted the question. Any time I tried to access the premium features, it would show that loading screen.

    It never worked, so I canceled the subscription from Apple then purchased it from my samsung phone and I was able to access all the premium features on my phone. 

    3 replies

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    September 22, 2023

    @Tanya32450168brj5 

     

    I've moved your post from Creative Cloud Services to Acrobat Reader Mobile for you because you purchased Premium to edit PDFs, which is only available for mobile.

     

    Also, your screenshot is in the shape of an iPad, not a phone. 

     

    Has it been resolved yet? If not, try turning off your device and rebooting to see if that helps. Someone on the Acrobat Reader forums may have other ideas and will pop into the thread.

     

    Adobe is a company. Acrobat Reader for Mobile is the application.

     

    Jane

     

    T
    Tanya32450168brj5AuthorCorrect answer
    Participant
    September 22, 2023

    I bought the subscription for Adobe Premium from my iPad, initially. That is when I posted the question. Any time I tried to access the premium features, it would show that loading screen.

    It never worked, so I canceled the subscription from Apple then purchased it from my samsung phone and I was able to access all the premium features on my phone. 

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    September 22, 2023

    @Tanya32450168brj5 

     

    I'm glad Acrobat Reader Premium is working for you now, and thank you for reporting back. I've marked your answer "correct".

     

    Jane

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 21, 2023

    Did you buy an Acrobat subscription from Adobe, or from Apple or from Google for an Android?

    T
    Tanya32450168brj5Author
    Participant
    September 22, 2023

    I bought the subscription for Adobe Premium through Apple from my IPad. Any time I tried to access the premium features, it would show that loading screen. I canceled the subscription from Apple, then purchased it from my samsung phone and I was able to access all the premium features on my phone. 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 22, 2023

    so, all's well?

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 21, 2023

    https://account.adobe.com shows you purchased what?

     

    -------

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.



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