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Anonymous
August 3, 2017
Answered

Print related issues on Acrobat Reader Mobile

  • August 3, 2017
  • 14 replies
  • 51695 views

I have been trying to troubleshoot an issue for a couple of months now. I AirPrint PDF files to an Epson printer. For over a year I had no issues. Now the documents preview correctly but then often have black boxes around many of the graphics.

 

I am a teacher and school starts soon!  I have so much to prepare and have wasted so much time, ink, and paper. The printer help desk seems to think it is a program issue and not a printing issue.

 

Was there an update recently that changed?  The same files don’t print properly any more.

 

 

[Thread has been edited and accepted solutions merged into one for better experience]

This topic has been closed for replies.
Correct answer Darkstar22
I was NOT!!! Still trying to get this worked out!

*Cheers,*
*Ashley*

Solution 1:

Upload your pdf to Google Drive then print it by clicking the print icon in the top right of the screen

 

Solution 2:

I finally found the fix to this.  It IS a Mac issue.  The fix is to go to the file then click on it and hold, then press control and click "open with Adobe".  You should then be able to print it with no problems.

 

Solution 3:

 

I was able to fix this issue by going to Properties > Imaging > uncheck "Print test as black" and "Print graphics as black".  I suspect it was the "Print images as black" that was the actual problem, but I dont have the time or inclination to verify that, I'm just happy it's no longer printing large sections of solid black.  Oh, the steps I mentioned are from within Adobe Acrobat Pro.

 

Hope it helps someone.

 

 

Solution 4:

The only way I found I could print in adobe PDF on my Chromebook is to share the document to the printer app for my printer. [open document]>share>share copy>[choose the printing app or plugin for your printer]>choose printer>[format the print job. i.e. number of copies/pages/etc.]>print. Kinda tedious but it works.

 

 

Solution 5:

Solution to Adobe app forcing you to print to Google Cloud>

Install the adobe extension from the Chrome Web store.  This allows you to print from your installed printers

 

14 replies

B
Brett252912293h3u
New Participant
July 18, 2022

I was able to fix this issue by going to Properties > Imaging > uncheck "Print test as black" and "Print graphics as black".  I suspect it was the "Print images as black" that was the actual problem, but I dont have the time or inclination to verify that, I'm just happy it's no longer printing large sections of solid black.  Oh, the steps I mentioned are from within Adobe Acrobat Pro.

 

Hope it helps someone.

T
Tracy25237454xb0k
New Participant
July 13, 2022

But receive error message stating my Dropbox is unable to connect to adobe and wants me to purchase 

 

S_S
Community Manager
S_SCommunity Manager
Community Manager
July 13, 2022

Hello Tracy,

 

I hope you are doing well. I am sorry for the trouble. 

 

I checked your account details with the email address registered here on the community and saw that the Acrobat Premium subscription stands canceled, due to which you could not use the features.

 

Could you check with a different email address if you have an active subscription and log in using it so that you can use the features?

 

Thanks,

Souvik.

G
Greg24673088737g
New Participant
May 31, 2022

I have received secured PDF documents that have printing enabled. I am able to print them from my PC, but on Android, I get the error "the document cannot be printed because the author has disabled printing". I have tried on 2 different android devices.

 

Is this a bug or am I missing a setting somewhere? 

 

Thanks! 

Harsh Vardhan Pareek
Community Manager
Harsh Vardhan PareekCommunity Manager
Community Manager
May 31, 2022

Hello @Greg24673088737g 

 

The feature of printing password-protected documents is available only on the desktop version of the application for now.

 

Your feedback for the feature matters and you can fill out the below form so that it reaches to our team and they can work on it to implement on the future updates:
Share your feedback on Acrobat DC (uservoice.com)

 

Thanks,

Souvik.

    G
    Greg24673088737g
    New Participant
    May 31, 2022

    Thanks for the update.  Maybe a better error message would be "Printing secured documents is not supported" as given what you have said, the current message is misleading and incorrect.

     

    Thanks,

    Greg

    S
    Stella24631121bhc7
    New Participant
    May 27, 2022

    Can you print documents using the free version of Adobe Reader?

    Stella Morris
    Bernd Alheit
    Bernd Alheit
    Braniac
    May 27, 2022

    Yes, when the document allows it. 

    M
    Marco22507089sl10
    New Participant
    January 4, 2022

    I had de same issue and it was resolved when uncheck Save ink/tonner in my Epson L575

    M
    Maggie0D44
    New Participant
    January 6, 2021

    Hi,

    Is it possible to print layers from the mobile app?

    If so, how do I do it?

     

    //Maggie

    jane-e
    jane-e
    Braniac
    March 31, 2021

    Click the ellipses menu and choose Print.

    Y
    YouLookLikeMe
    New Participant
    July 20, 2021

    That does not give the option to print specific layers within the pdf. For example, a sewing pattern with multiple sizes layered on top of each other. If you want to print only certain sizes, you have to select the specific layers to print, or you get 8ish sizes printing on top of each other, making it difficuld to sort out the ones you need. Is there a way to select specific layers to print while using the mobile app, or adobe reader touch?

    H
    Holly5FA7
    New Participant
    August 26, 2020

    I finally found the fix to this.  It IS a Mac issue.  The fix is to go to the file then click on it and hold, then press control and click "open with Adobe".  You should then be able to print it with no problems.

      D
      defaultt0olredmgzgi
      New Participant
      September 29, 2021

      THANK YOU!!! This worked for me after I tried so many other things. It was tricky to find the right settings in Adobe but in the end I was able to print without any blakc boxes 🙂

        AkanchhaS8194121
        AkanchhaS8194121
        Braniac
        September 24, 2019

        Hey there!

         

        We apologize for the delay in response.

        Hoping that you have managed to find the solution by now. If you are still struggling with the same issue then try the following suggestions-

        1- As shared, you did try with other devices as well and all returning the same pattern. Was it with every PDF or a specific one? Check with a different file.

        2- Try updating printer drivers first. If multiple devices causing problem, then it could be a faulty printer.

        3- Can you share the Acrobat version you are using on different devices?  

         

        Let us know if you have managed to find the solution.

         

        Thanks,

        Akanchha 

        E
        eamh13@gmail.com
        New Participant
        November 5, 2019

        I am having this same issue!  I have deleted and reinstalled my printers, I've made sure my "window selection" is white and not black in my preferences tab, I've called HP about my printer and it's still happening.  When I convert the page I want to a jpeg...it DOES NOT happen, only when the file is a PDF.  I don't have time to convert every page to jpeg, what should I do now?  What setting is changed?  This just started recently!

        M
        mliriano
        New Participant
        January 31, 2020

        Hello! were you able to get the issue resolved? If so, how? I am having this same issue!

        A
        Anonymous
        August 8, 2019

        More info. I have tried printing from my iPhone, iPad, and MacBook Air. I’ve printed directly from the Acrobat App and also from copies I sent to iBooks.

        BobbyACANY
        BobbyACANY
        New Participant
        March 8, 2019

        when we try to print on the chrome book it only goes to a cloud printer. no option to printer to a standard printer. instead it ask to sign into a google account to do cloud printing. however, when i do the same procedure on my android phone i see all the printers when i am connected to the WiFi that the printers are on the same network,

        how do i get the same when printing from the chrome book

          andreamaestri
          andreamaestri
          Participating Frequently
          April 15, 2019

          Hi Booby,

          I assume your printer it's connected to the internet if you want to try on your chromebook to go in the address bar, type chrome://devices, and then press Enter.

          You should be on the Google Cloud Print service which will detects any printers on the network.

          • If your printer is listed under New devices, click Register, and then click Register again to confirm and print a confirmation page.
          • If your printer is listed under My devices, your printer is already registered with Google Cloud Print. Click Manage to view your registered Google Cloud Print printers.
          • If your printer is not listed, make sure your printer is connected to the network.

          Let me know if this works

          L
          Le5C33
          New Participant
          February 4, 2021

          I see nothing listed under devices.  The printer is connected to the network.  I can print other docs, just not PDFs. They are forced to google cloud print.


          Same issue here. When trying to print from Reader it automatically forces me to the Google Cloud Print page, with no other options available (see attached screenshot). Apparently Adobe didn't get the memo about Google disabling Cloud Print. When printing elsewhere, Chrome and all other apps bring up my local wifi printer I set up in Chrome settings, no problem. Only having this problem with Adobe Acrobat.

           

           

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