Printing protected files is currently not supported

Forum|Forum|4 years ago
May 4, 2021
1 reply
12674 views

I just started getting this error on documents that I have printed from in the past. Any idea why this just stated happening and how do I fix this?

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Participant

I am also having this issue. Any resolution?

Amal.

Community Manager

Hi there

Hope you are doing well and sorry for the trouble. As described you are unable to print the PDF file and getting the error 'Printing the protected file is currently unsupported'

Is this a issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check .

Also, please check the document restriction summary and see if printing is allowed or not? Open the PDF in Acrobat Reader DC (Freeware application) Go to File > Properties > Under Security Tab , check the document restriction summary.

If the PDF is protected by the password for printing please get in touch with the author/creator of the PDF file to remove the password and share the document with you for printing.

Regards

Amal

Ria Tagra

Inspiring

Hello just checking for an update on this error.

Hi All,

Hope you are doing well.

We don't have that feature for mobile applications at present. We cannot print password-protected pdf in Android/iOS devices. Thank you for highlighting this to us. It's in a future enhancement pipeline. You will get an official announcement as well as a notification when this will roll out.

You can use the following link to share your feedback/raise a new feature request to the product team directly: https://www.adobe.com/products/wishform.html

Thank you for your time and cooperation.

Regards,

Ria

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