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luca_7832
New Participant
May 3, 2025
Answered

Problem related to horizontal scrolling with Acrobat Reader on iPadOS 18

  • May 3, 2025
  • 1 reply
  • 618 views

I would like to report an issue encountered with Acrobat Reader on iPadOS 18, in the single page view with horizontal scrolling. If you try to quickly scroll through multiple pages of a .pdf in quick succession, you will not get the desired result, as you will move within the document always by one page. In other words, when you scroll to go to the next page, you always have to wait until the end of the transition on that page before you can scroll again to reach the still next one; otherwise, the transition effect always starts again on the same page, thus preventing you from moving quickly. I have encountered this problem precisely on IPadOS 18, but not on the same version of Acrobat on iPadOS 17, so I guess it is some kind of incompatibility. Also, the described fact occurs only in the horizontal scrolling view, while everything is fine with vertical scrolling.

Correct answer Amal.

Hi there

 

Thank you for your follow-up and for letting us know the issue is fixed in the latest update.

 

We really appreciate you sharing your experience. Your feedback helps us find and fix problems faster. We're happy to hear the horizontal scrolling issue on iPadOS 18 is no longer a problem for you. We'll keep working to make sure everything runs smoothly on all devices.

 

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 5, 2025

Hi there

 

Hope you're doing well, and thank you for reaching out.

 

To better understand the issue, could you please share a short screen recording showing the steps you're taking and where the problem occurs?

 

Also, could you let us know which version of the Acrobat app you're using? You can find this by tapping on Profile > About Acrobat. Please make sure the app is updated to the latest version from the App Store, and try rebooting your device to see if that helps.

 

Let us know how it goes.

L
luca_7832Author
New Participant
May 5, 2025

Thank you for your reply. My version of Acrobat was 25.03.05, the most up-to-date version until yesterday. However, an update was released today and I noticed that the problem has been fixed. I would like to point out that that problem related to horizontal scrolling has been occurring for several versions (roughly since the AI features were introduced) on iPadOS 18, but I never reported it until yesterday. So, I don't know if the fix was made as a result of a report, or if the team was already aware of it and now it has been fixed. Either way, I'm really glad that it was all resolved for the better. Thanks again for all the work that has been done.

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
May 6, 2025

Hi there

 

Thank you for your follow-up and for letting us know the issue is fixed in the latest update.

 

We really appreciate you sharing your experience. Your feedback helps us find and fix problems faster. We're happy to hear the horizontal scrolling issue on iPadOS 18 is no longer a problem for you. We'll keep working to make sure everything runs smoothly on all devices.

 

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