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Pedro30620055g6i3
New Participant
June 20, 2023
Question

Problem with one drive sync

  • June 20, 2023
  • 3 replies
  • 10108 views

Hello

using acrobat reader app version 23.05.01 on ipad 9 ios 16.5.

 

the app keeps creating conflict copies when trying to sync with onedrive where the psf is located. (I trying using a reader from another company and do not have the same problem).

besides creating a conflicted copy, 2 out of 3 times it loses one hour or so of comments and hoghlights. 

i tried moving the file to my ipad, and to my surprise lost another hour of notes even without syncing issues with external programs.


this issue does not happen right away, the file must be open for around one hour.

 

apart from that, there should be more freedom to change highlight colors and at least another level of transparency. Why not have the same colors as in the pc version? 

maybe it is a bug with 16.5.

if this is solved (the sync and loss of notes) ill gladly change my review on the app

 

thanks

Pedro

 

 

 

    3 replies

    calooownedd42858791
    calooownedd42858791
    New Participant
    August 30, 2024

    I have the exact same issue. A new conflict file is created whenever I make any changes to a pdf in Onedrive. It is quite maddening tbh and obviously this has been an issue for over a year.

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      June 21, 2023

      Hi @Pedro30620055g6i3 @Koteswara30632680ex1p,

       

      Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

       

      We would like to know a few pieces of information for better investigation:

      1. The app version of Acrobat Reader Mobile you are using (go to Profile-> About Acrobat);

      2. The complete workflow that you are following (from opening the file, importing it to Acrobat, adding the comments, and to the part where a conflict file is created);

       

      Normally, files saved on OneDrive do not allow to be overwritten directly on the drive; thus, a new conflict file is created by the application and uploaded on the drive.

       

      Since you also mentioned that the issue occurs with local files, I would like to see the entire scenario and work on it with the team to fix it.

       

      Look forward to hearing from you.

       

      -Souvik

        P
        Pedro30620055g6i3Author
        New Participant
        June 22, 2023

        Hello Souvik, thank you for the reply!

         

        I'm using app version 23.05.01 (20230609.131752) on ipad 9 ios 16.5.1

         

        My workflow:

        Acrobat reader > Files > Locations > OneDrive > click on pdf file > highlight and anotate for 0.5-2 hours  > click on the "<" to exit > find 1-3 conflicted copies > wait a minute or 2 just to be safe > open the file again to see if the last annotations were correctly saved. (there may or may not be praying involved in some steps) 

         

        As for this part: "Normally, files saved on OneDrive do not allow to be overwritten directly on the drive; thus, a new conflict file is created by the application and uploaded on the drive."

         

        I think this might not be fully correct and maybe could be double-checked with the resposible team. If I open a file in acrobat reader mobile, highlight it and exit fast (less than 5-10 min), the file is overwritten without problem. The issues occur when staying with the file open for longer, around half to one hour. Using another pdf reader on the same Ipad this issue does not occur at all, I can work on a 500mb file and it deals well with syncing with OneDrive and overwriting the file.

         

        Regarding the local file issue, I just experienced it one time then did not try it again:

        I tried to edit the same file that I was working with on onedrive (used send a copy> save to files> acrobat folder> opened it in On this Ipad > annotated> exited> tried to open it again> .5-1h missing)   so maybe it has been corrupted on the conflicted copies creation.

         

        After that I resorted back to working from the onedrive folder and exiting the file every 15 or so minutes. 

         

        thanks

        pedro

         

         

         

         

         

         

         

         

         

         

          D
          Adobe Employee
          derek lau @ adobe.com
          Adobe Employee
          June 26, 2023

          hi Pedro, 

          Thank you for contacting us and provide the info. Could you please double check that the PDF you are working on is not opening in OneDrive or other apps? If it did, please close all of them and retry to see if the problem still persists.
          Thanks in advance.

          K
          Koteswara30632680ex1p
          New Participant
          June 21, 2023

          Hello all

          Adobe readerbis the best app and using since long time. We appreciate the maintaining and problem solving capability. But now Am also facing same problem.

          Tried to restart /reinstall but problem persist. 

          Creating a conflict copy but loosing the all data is really trouble making and irritating.

          Please show the remedy for the problem, otherwise its best app to use for reading. 

          Thatkyou. Hope will rectify soon. 

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