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Pedro30620055g6i3
New Participant
June 20, 2023
Question

Problem with one drive sync

  • June 20, 2023
  • 3 replies
  • 10109 views

Hello

using acrobat reader app version 23.05.01 on ipad 9 ios 16.5.

 

the app keeps creating conflict copies when trying to sync with onedrive where the psf is located. (I trying using a reader from another company and do not have the same problem).

besides creating a conflicted copy, 2 out of 3 times it loses one hour or so of comments and hoghlights. 

i tried moving the file to my ipad, and to my surprise lost another hour of notes even without syncing issues with external programs.


this issue does not happen right away, the file must be open for around one hour.

 

apart from that, there should be more freedom to change highlight colors and at least another level of transparency. Why not have the same colors as in the pc version? 

maybe it is a bug with 16.5.

if this is solved (the sync and loss of notes) ill gladly change my review on the app

 

thanks

Pedro

 

 

 

    3 replies

    calooownedd42858791
    calooownedd42858791
    New Participant
    August 30, 2024

    I have the exact same issue. A new conflict file is created whenever I make any changes to a pdf in Onedrive. It is quite maddening tbh and obviously this has been an issue for over a year.

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      June 21, 2023

      Hi @Pedro30620055g6i3 @Koteswara30632680ex1p,

       

      Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

       

      We would like to know a few pieces of information for better investigation:

      1. The app version of Acrobat Reader Mobile you are using (go to Profile-> About Acrobat);

      2. The complete workflow that you are following (from opening the file, importing it to Acrobat, adding the comments, and to the part where a conflict file is created);

       

      Normally, files saved on OneDrive do not allow to be overwritten directly on the drive; thus, a new conflict file is created by the application and uploaded on the drive.

       

      Since you also mentioned that the issue occurs with local files, I would like to see the entire scenario and work on it with the team to fix it.

       

      Look forward to hearing from you.

       

      -Souvik

        chadj46427957
        chadj46427957
        Participating Frequently
        June 26, 2023

        I have the exact same issue.

        C
        Chad34361899xh63
        Participating Frequently
        December 19, 2023

        Hi @chadj46427957,

         

        The team is still investigating the issue and I will update the thread once I hear back from them.

         

        -Souvik


        Any update on this?

        K
        Koteswara30632680ex1p
        New Participant
        June 21, 2023

        Hello all

        Adobe readerbis the best app and using since long time. We appreciate the maintaining and problem solving capability. But now Am also facing same problem.

        Tried to restart /reinstall but problem persist. 

        Creating a conflict copy but loosing the all data is really trouble making and irritating.

        Please show the remedy for the problem, otherwise its best app to use for reading. 

        Thatkyou. Hope will rectify soon. 

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