Problem with PDF Signature in Android

[Yasser Saeed 1969]

So I used Adobe PDF for Android to fill in a form and the problem is when I try to sign it. 

Using the sign tool, when I import a signature image in PNG file (the signature is in blue color with transparent background), the imported file has white signature with black background! See attached screenshots . 

Why and any idea how to fix this?

For the record, I am using the latest version of the app with Premium subscription.  See attached screenshots

[Amal.]

Hi there

I hope you're doing well! Thank you for reaching out to us.

To assist you more effectively, could you please confirm the following details about your setup?

1. App Version: You can find this by tapping on your profile picture > About Acrobat.
2. Operating System: Let us know whether you're using iOS or Android, along with the version of your OS.

In the meantime, here are a few steps you can try that may resolve the issue:

• Update the app to the latest version available on the App Store (iOS) or Play Store (Android).
• Reboot your device after the update.
• Reopen the app to check if the issue persists.

If the problem still occurs, could you please provide a short video recording that demonstrates the steps you're taking and the issue as it happens? This will help us better understand and diagnose the situation.

Looking forward to your response.

[Yasser Saeed 1969]

Hi, 

Thanks for your reply. 

I alredy mentioned in my post that I am using the latest version of the app for Android.  I tried this in 5 different Android devices with different versions of Android, and all have the same problem which means this problem is related to the app itself.

The troubleshooting steps you mentioned didn't help as, well. 

Attached screen recording as per your request.

Kind Regards, 

Yasser 

[PepeLePew]

I have the exact same problem. The Android version of Adobe Acrobat renders transparent background in PNG as black. Its quite frustrating when you are wanting to use images for signatures.

[Yasser Saeed 1969]

Clearly Adobe is only interested in collecting money, not fixing bugs in its software!  I will cancel my subscription and find alternative. 

[Amal.]

Hi there

Thank you for your patience, and we sorry for the delay. We truly appreciate your cooperation in providing all the necessary information, which has been extremely helpful.

I’ve shared your details with our engineering team, who are actively investigating the matter. Rest assured, we are prioritizing this issue, and we’ll keep you updated as soon as we have more information or a resolution to share.

Your time and understanding mean a lot to us.

[Yasser Saeed 1969]

Clearly Adobe don't care and is not serious in fixing this irritating bug, that's why I am now testing PDF alternatives and once I select the best one, I will cancel my Adobe useless subscription. 

[julio5ECD]

Same problem, no solution 

[JR Boulay]

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

[Amal. · Accepted solution]

Hi All

Hope you are doing well and thanks for your patience so far.

This issue is now fixed with our latest Android version 25.3.0. Kindly update the Acrobat app through PlayStore and Samsung Store and reboot the device once and check.

Let us know if you experience any trouble and need more help.

Note: Marking as correct for visibility