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Yasser Saeed 1969
Participant
January 1, 2025
Answered

Problem with PDF Signature in Android

  • January 1, 2025
  • 4 replies
  • 2206 views

So I used Adobe PDF for Android to fill in a form and the problem is when I try to sign it. 

Using the sign tool, when I import a signature image in PNG file (the signature is in blue color with transparent background), the imported file has white signature with black background! See attached screenshots . 

 

Why and any idea how to fix this?

 

For the record, I am using the latest version of the app with Premium subscription.  See attached screenshots

Correct answer Amal.

Hi All

 

Hope you are doing well and thanks for your patience so far.

 

This issue is now fixed with our latest Android version 25.3.0. Kindly update the Acrobat app through PlayStore and Samsung Store and reboot the device once and check.

 

Let us know if you experience any trouble and need more help.

Note: Marking as correct for visibility

 

 

4 replies

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
April 4, 2025

Hi All

 

Hope you are doing well and thanks for your patience so far.

 

This issue is now fixed with our latest Android version 25.3.0. Kindly update the Acrobat app through PlayStore and Samsung Store and reboot the device once and check.

 

Let us know if you experience any trouble and need more help.

Note: Marking as correct for visibility

 

 

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
March 14, 2025

[MOVED TO THE ACROBAT READER MOBILE DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe
J
julio5ECD
Participant
March 13, 2025

Same problem, no solution 

Amal.
Community Manager
Amal.Community Manager
Community Manager
January 1, 2025

Hi there

 

I hope you're doing well! Thank you for reaching out to us.

To assist you more effectively, could you please confirm the following details about your setup?

  1. App Version: You can find this by tapping on your profile picture > About Acrobat.
  2. Operating System: Let us know whether you're using iOS or Android, along with the version of your OS.

In the meantime, here are a few steps you can try that may resolve the issue:

  • Update the app to the latest version available on the App Store (iOS) or Play Store (Android).
  • Reboot your device after the update.
  • Reopen the app to check if the issue persists.

If the problem still occurs, could you please provide a short video recording that demonstrates the steps you're taking and the issue as it happens? This will help us better understand and diagnose the situation.

Looking forward to your response.

 

 

 

 

Y
Yasser Saeed 1969Author
Participant
January 2, 2025

Hi, 

 

Thanks for your reply. 

 

I alredy mentioned in my post that I am using the latest version of the app for Android.  I tried this in 5 different Android devices with different versions of Android, and all have the same problem which means this problem is related to the app itself.

 

The troubleshooting steps you mentioned didn't help as, well. 

 

Attached screen recording as per your request.

 

Kind Regards, 

Yasser 

P
PepeLePew
Participant
January 5, 2025

I have the exact same problem. The Android version of Adobe Acrobat renders transparent background in PNG as black. Its quite frustrating when you are wanting to use images for signatures.

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