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Prueba gratuita

New Here ,
Sep 16, 2022 Sep 16, 2022

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Que estafadores, quise probar la versión gratuita y me terminaron cobrando el plan anual!!!! Necesito que me devuelvan mi plata, yo no acepte ese plan, era solo la versión gratuita 

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Cancel subscription , Install update and subscribe , iOS

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1 ACCEPTED SOLUTION
Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Hello @Tamara26153095wy0w 

 

I hope you're doing great, and sorry for the issue you've experienced.

 

This could be because you might have purchased monthly and not yearly, as a free trial is only applicable with yearly purchases.

For cancellation and refund, you need to connect with the particular store you purchased the application from; as Adobe does not issue refunds for purchases made directly through app stores.

For cancellation, please refer to:

For Android - https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel-a-subscriptio...

For iOS - https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel

 

I hope it helps.

 

Regards,

Krutikka

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Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

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Hello @Tamara26153095wy0w 

 

I hope you're doing great, and sorry for the issue you've experienced.

 

This could be because you might have purchased monthly and not yearly, as a free trial is only applicable with yearly purchases.

For cancellation and refund, you need to connect with the particular store you purchased the application from; as Adobe does not issue refunds for purchases made directly through app stores.

For cancellation, please refer to:

For Android - https://www.adobe.com/devnet-docs/acrobat/android/en/managingsubscriptions.html#cancel-a-subscriptio...

For iOS - https://www.adobe.com/devnet-docs/acrobat/ios/en/managingsubscriptions.html#cancel

 

I hope it helps.

 

Regards,

Krutikka

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