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Correct answer S_S

@연옥35629482rh6r Thanks for sharing the screenshot.

 

This resembles a typical case for Apple's masked email address, where the subscription was purchased using the masked ID while the login was done using the primary ID.

 

I suggest contacting Apple Support to check if the subscription from either IDs can be merged so you can use the features.

 

-Souvik

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
March 19, 2024

Hi @연옥35629482rh6r,

 

Hope you are doing well. Thank you for writing in!

 

I checked the email address shared, but the subscription shows as canceled. 

Please share a screenshot of your profile page from the App Store under Profile-> Purchase and subscriptions, where it shows the subscription active.

 

This will help me take it up with the team for further investigation.

 

-Souvik

연
연옥35629482rh6rAuthor
New Participant
March 23, 2024

 

 

 

 

지금구독 누르면 오류메세지로 나옵니다 

 

  

 

    S_S
    Community Manager
    S_SCommunity ManagerCorrect answer
    Community Manager
    March 27, 2024

    @연옥35629482rh6r Thanks for sharing the screenshot.

     

    This resembles a typical case for Apple's masked email address, where the subscription was purchased using the masked ID while the login was done using the primary ID.

     

    I suggest contacting Apple Support to check if the subscription from either IDs can be merged so you can use the features.

     

    -Souvik

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