"I can't use the app

[연옥35629482rh6r]

"I can't use the app; I purchased it, but the premium version isn't activated."

[S. S]

Hi @연옥35629482rh6r,

Hope you are doing well. Thank you for writing in!

I checked the email address shared, but the subscription shows as canceled. 

Please share a screenshot of your profile page from the App Store under Profile-> Purchase and subscriptions, where it shows the subscription active.

This will help me take it up with the team for further investigation.

-Souvik

[연옥35629482rh6r]

 

 

 

지금구독 누르면 오류메세지로 나옵니다 

  

 

[S. S · Accepted solution]

@연옥35629482rh6r Thanks for sharing the screenshot.

This resembles a typical case for Apple's masked email address, where the subscription was purchased using the masked ID while the login was done using the primary ID.

I suggest contacting Apple Support to check if the subscription from either IDs can be merged so you can use the features.

-Souvik