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"Preparing shared copy..." pops up, but does not send on iPad

New Here ,
Sep 29, 2021 Sep 29, 2021

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I have adobe reader on my iPad and when I try to send a fillable form to an email, a pop up box comes up saying "Preparing shared copy of file, We'll let you know when it's ready.". The box then goes away and the PDF is not sent. Sometimes a second box will pop up saying "We couldn't prepare the shared copy of XXX.pdf. Please try sharing the file again.". Either way it doesn't send the file.

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Adobe Employee ,
Oct 01, 2021 Oct 01, 2021

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Hi @LN Midwest Rebar 

 

Hope you are doing well.

As per the issue that you are unable to send a fillable form to an email. Would you mind sharing few details to understand the issue better?

1. iOS version?

2. Application version?

3. If possible, could you attach the file?

 

As we have tried to reproduce the issue with few files but it is working fine. Kindly update the application to the latest version and then try to send it again.

 

Let us know how it works.

 

Thanks,

Harsh

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New Here ,
Oct 01, 2021 Oct 01, 2021

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The issue is happening on both iPad IOS version 14 and version 15. The issue happens on both the most recent update (21.09.01) and the previous version. I will attach a copy of one of the files but this is happening across multiple files. It happens to fillable forms and plain PDF's.

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New Here ,
Dec 23, 2023 Dec 23, 2023

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I was able to share 9 times to my email and now it stopped working.  There used to be a tone every time I sent.  Now nothing happens.  The file never shows up in my yahoo inbox. 

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Adobe Employee ,
Dec 25, 2023 Dec 25, 2023

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Hi @Antone34433683d50j,

 

Hope you are doing well. Sorry for your experience!

 

Would you mind briefing us more on the issue for a better understanding? A screen recording of the issue would be great to learn more.

 

Look forward to hearing from you.

 

-Souvik

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New Here ,
Nov 29, 2023 Nov 29, 2023

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I have the same problem. is there a fix for this?

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New Here ,
Mar 13, 2024 Mar 13, 2024

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Im getting the same on a ipad pro.....Share with others ....getting the same error ...did you find a solution ?

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Adobe Employee ,
Mar 14, 2024 Mar 14, 2024

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Hi @Michael33805393b4yv,

 

Hope you are doing well. Thanks for writing in!

 

Have you checked logging in to https://assets.adobe.com/files/ and checked the lower left of the screen to see available space on your account?

 

This could be a major reason to why the copy couldn't be uploaded and a share link not created.

 

-Souvik

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