Résilier formule d’essai

[erin_8581]

Bonjour, j’ai été débitée pour une formule d’essai qui s’est transformée en abonnement et je souhaite la résilier mais je n’y arrive pas. Que faire. 

J’ai déjà regardé et essayé leurs aides mais ça ne fonctionne pas.

[Amal.]

Hi @erin_8581

I hope this message finds you well, and thank you for reaching out to us.

Upon reviewing the Adobe account associated with the Adobe ID you’re currently using in this community, I was unable to locate an active paid subscription under this email address. It's possible that your subscription may be linked to a different Adobe ID.

If you're using another email address for your subscription, kindly share it with us via private message. This will allow us to further investigate and assist you in resolving the issue as quickly as possible.

Regards

Amal

[erin_8581]

Hello Amal, thank you for your reply. That's what I've noticed too.
However, a transfer has been made for €23.99 for the monthly plan I
subscribed to with this email. I received the transaction notification from
PayPal in this mailbox and I checked the other accounts and none of them
had subscriptions. I'd like to cancel this package but it's not listed
anywhere.
I have the order form and the transaction number.
Order form : BL2890199813
Transaction : 9EG832801M1562614

Is there anything you can do ?

Thank you in advance,
Erin

[Amal.]

Hi there,

I hope this message finds you well. I understand how concerning this situation can be, and I wish we could do more to assist you from our end. However, it would be best to contact your bank or PayPal support team directly to address the charges.

~Amal