Reader stellt Dateien nicht richtig dar

[Niko38204484fdfz]

Hallo!

Seit einigen Monaten stellt Adobe Reader große Dateien, egal auf welchem Android Smartphone, nicht richtig dar (siehe Fotos).

Seiten werden leer angezeigt, die Suchfunktion geht trotzdem und wenn ich die Datei schließe und wieder öffne, ist der Inhalt da. Scrolle ich weiter ist er wieder weg.

Was kann ich tun, außer den Anbieter wechseln?

[S. S]

Hi @Niko38204484fdfz,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Just to understand, have you tried viewing this file on desktop or web if the experience is same? 

You can check the web portal here: https://adobe.ly/3zpGqaI

Also, would you mind sharing the file with me for in-house testing?

-Souvik

[Niko38204484fdfz]

Hallo, das Problem besteht nur mit der App. Im Web und auf dem Desktop bestehen keine Probleme.

Ein Beispiel ist im Anhang.

[S. S]

Thanks @Niko38204484fdfz for sharing the file. 

I have logged a ticket for the team to investigate further.

I will keep you updated once I hear back from the team.

-Souvik

[Niko38204484fdfz]

Hallo,

haben Sie schon ein Ergebnis?

[sprinklr-integration-user]

Hi @Niko38204484fdfz

I hope you're doing well. I apologize for the delay.

Our engineering team is actively addressing the issue, and a fix will be included in an upcoming update.

Thank you for your patience and understanding.

~Amal

[alfred_7086]

I have the same problem

[Niko38204484fdfz]

It's very annoying, but nothing has happened so far.

[Amal. · Accepted solution]

Hi there

Hope you're doing well.

We're pleased to inform you that the issue you've encountered has been addressed in our latest app update, version 25.1.0. To resolve the issue, please follow these steps:

1. Update the app – Visit the Google Play Store and download the latest version.
2. Restart your device – This ensures that the update is applied correctly.
3. Check the app functionality – After updating and rebooting, please verify if the issue is resolved.
   
   

We appreciate your patience and cooperation. Let us know if you continue to experience any difficulties or need further assistance.