Refund request

[Omwave]

I subscribed to the 7 day free trial, but somehow I got charged 16.99€ and subscribed to the monthly premium instead. I canceled in less than an hour's time, for I did not intend to pay nor subscribe to such service. I would greatly appreciated if I could get a full refund. Many thanks 

[Amal. · Accepted solution]

Hi there 

Hope you are doing well and thanks for reaching out. 

I have shared your account details with our billing team internal, once the plan is cancelled with refund you will get the confirmation email for the same. 

[Amal. · Accepted solution]

Hi there 

Hope you are doing well and thanks for reaching out. 

I have shared your account details with our billing team internal, once the plan is cancelled with refund you will get the confirmation email for the same. 

[Omwave]

Hello, many thanks for replying. I have canceled the plan yesterday(as soon as I saw that I subscribed to a monthly premium plan with no 7 day free trial in sight). I received yesterday the  confirmation email that my cancellation was successful, but no refund was mentioned in it. 

I should just wait for the new confirmation email from your team, correct? 

Thank you in advance:) 

[Omwave]

Hello, many thanks for replying. I have canceled the plan yesterday(as soon as I saw that I subscribed to a monthly premium plan with no 7 day free trial in sight). I received yesterday the confirmation email that my cancellation was successful, but no refund was mentioned in it. 

I should just wait for the new confirmation email from your team, correct? 

Thank you in advance:) 

[Omwave]

I just wanted to thank you!! I have received the confirmation of my cancellation and my refund is on its way. I am incredibly grateful, thank you very much indeed. You've made my day. 

[gale_9215]

Hi, 

I want to cancel my one year subscription. I canceled it within less than 1 hour. I want to refund my payment. Please do help

[Amal.]

Hi there 

Hope you are doing well and thanks for reaching out. 

I have checked your Adobe account linked with the Adobe ID you are using on this community and unable to find any active plan/subscription. If you have used a different Adobe ID for the purchase, please let us know via private message, so we can track it further. 

Click on the envelope icon in the top right corner of this page to start the private message.

[gale_9215]

Hi Amal, 

i just sent you a private message. Please kindly reply. Thanks

[Amal.]

Hi Gale,

I have replied you in the private message please check.

[gale_9215]

Hi Amal, 

I just updated my email. I canceled the subscription yesterday when I found out that I automatically get subscribed to the 1 year plan which is I no longer needed. Please do help. me get my refund please

[daniel_7963]

Hi there, I subscribed for a 7 day free trial and didn't have access to my phone to cancel, I would like to request a refund for the years subscription. 

Thanks

[excited_work4503]

Hi, this has also happened to me. I just wanted a 7 day free trial to see if it was something I would use, though it charged me for a month! I have cancelled my subscription though how do I request a refund? 

[Amal.]

Hi there 

Hope you are doing well and thanks for reaching out. 

I have checked your Adobe account linked with the Adobe ID you are using and found that you have an Acrobat Premium plan purchased on a month-to-month plan. The 7 day free trial is available with Anual plans. 

I have shared your request with our billing team internally for review, once the plan is cancelled with refund you will get the confirmation on email. 

[Marvelous_Eclipse6403]

I would like a refund  for 29.96 back in my account please  i did not reckonies the payment  so I have blocked anymore 

[Amal. · Accepted solution]

Hi there 

Hope you are doing well and thanks for reaching out. 

I have checked your Adobe account and found that you have Acrobat Pro desktop app subscription. This issue is better handled by our billing team here https://adobe.ly/3GFrrgO and click on the contact us button in the lower right corner to start the process. 

Note: This page is dedicated to Acrobat Mobile App queries. In future, feel free to post your issues on the Acorbat desktop community page https://adobe.ly/4nEjXve