Refund

[Rylee27923822hqw1]

I got the free trial but the week and the money didn't come out till 3 weeks after and I thought I canceled it a while ago and there was no email telling me that the money was going to be taken out I want a refund

[Oumy Laye28027207or6h]

Bonjour je souhaite être remboursé pour l'abonnement annuel qui m'a été facturé sans mon accord 

[S. S · Accepted solution]

Hello @Rylee27923822hqw1 @Oumy Laye28027207or6h ,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest contacting the store where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.

[정희35077134leqq]

Hi, I just got an email from this app.  Purchase from my Credit card.  This is weird.

At the first time when I try to use this app, I was canceling to buy the service the monthly.  But has purchased.  OK, I thought there is something I couldn't find, that's fine.   However I don't need this app anymore.  So I was trying to find something to cancel to purchase.  And I saw something on my Apple App Store.  There was not any list to buy something from this app with my credit card.  So I thought the company has canceled for me but it was late.   But that's fine.

But today a few minutes ago, I got an email from your company this app.  Has purchased with my credit card.

Please I don't need this app anymore and don't get my money anymore!!

[S. S]

Hi @정희35077134leqq,

Hope you are doing well. Thank you for writing in!

Please check the above articles which contain in-depth details on how to process with cancellation and refunds.

Sicne Acrobat Premium is a mobile-based subscription, we do not have the option to make changes.

-Souvik

[정희35077134leqq]

Hi, I'm sorry what do you mean?

By the way I don't need this app anymore.  Would you please cancel for me I don't know how to do. Please in two days I don't need it anymore.  Gonna purchase again if you can't help me please.

[S. S]

@정희35077134leqq We cannot cancel mobile subscriptions from our end. 

You can check the links shared above which has detailed information on how to proceed with cancellations.

-Souvik