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Refund

New Here ,
Feb 07, 2023 Feb 07, 2023

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May I please have a refund? I thought I had a 7 day trial but was charged for a month. I cancelled within 1 hour of subscription.

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Cancel subscription

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1 ACCEPTED SOLUTION
Adobe Employee ,
Feb 08, 2023 Feb 08, 2023

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Hello @Steven283080658dgl,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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Adobe Employee ,
Feb 08, 2023 Feb 08, 2023

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Hello @Steven283080658dgl,

 

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

 

Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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New Here ,
Feb 08, 2023 Feb 08, 2023

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I did not intend to sign up as i thought is was no charge. Please advise if i was charged!

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Adobe Employee ,
Feb 08, 2023 Feb 08, 2023

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@john28317660914c I checked your account and cannot find an active subscription. 

 

Since you are not subscribed to the product at our end, you would need to check with your store for the refund in case you're charged.

 

-Souvik

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