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Regarding refund

New Here ,
May 09, 2022 May 09, 2022

I cancelled my subscription yesterday only, but money is debited today. Why? Please help 

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1 ACCEPTED SOLUTION
Adobe Employee ,
May 09, 2022 May 09, 2022
LATEST

Hello Soumya,

 

Hope you are doing well. I am sorry for the experience you had with billing on our application.

 

However, the billing and transactions for Adobe's mobile based subscription are handled by the store through which you have purchased the subscription. 

 

I would suggest you to get in touch with the respective store depending upon the device you use [ Android / iOS ] to get a better resolution on this.

 

To know more, please click the below links-

For iOS:Manage Subscriptions — Acrobat for iOS Help (adobe.com)

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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Adobe Employee ,
May 09, 2022 May 09, 2022
LATEST

Hello Soumya,

 

Hope you are doing well. I am sorry for the experience you had with billing on our application.

 

However, the billing and transactions for Adobe's mobile based subscription are handled by the store through which you have purchased the subscription. 

 

I would suggest you to get in touch with the respective store depending upon the device you use [ Android / iOS ] to get a better resolution on this.

 

To know more, please click the below links-

For iOS:Manage Subscriptions — Acrobat for iOS Help (adobe.com)

For Android: Subscription Services — Acrobat for Android Help (adobe.com)

 

Let me know if this helps.

 

Thanks,

Souvik.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines