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tony_72000
Known Participant
May 13, 2024
Answered

Remove AI Assistant Button

  • May 13, 2024
  • 5 replies
  • 11011 views

As an Adobe emloyee marked there answer as the correct in another post, when was it was clearly pointed out that their answer doesn't work, I have reacreated another post for everyone to vent their frustration at the AI assistant button in the new Acrobat.

 

Link to the old post: Re: remove AI assistant button

 

.... and no, we don't want to change the UI back to the old one to remove it. We just want the setting in the options to turn it off to actualy work!

    Correct answer Amal.

    Hi there

     

    I hope you're doing well, and thank you for reaching out to us.

    To address your concern, please follow the steps below to disable the generative AI features in the Acrobat Mobile App:

    1. Update the App: Please ensure you're using the latest version of the Acrobat app by updating it through the App Store (iOS) or Google Play Store (Android).

    2. Reboot the Device: After updating, restart your device to ensure all changes are properly applied.

    3. Access Preferences in the Acrobat App:

      • Open the Acrobat app.
      • Tap on your profile icon, located at the top right of the screen.
      • From the drop-down menu, select Preferences.

    4. Disable Generative AI Features:

      • In the Preferences menu, locate the option for "Enable generative AI features in Acrobat."
      • Toggle off the switch to disable this feature.

    Once you’ve completed these steps, please verify if the issue persists.

    If you need any further assistance or encounter any difficulties, feel free to contact us. We’ll be happy to help.

     

    ~Amal

    5 replies

    S
    Specialised Group
    Participating Frequently
    October 20, 2025

    So today I found the only solution that has worked, each time I opened Acrobat the preferences went back to the default which is to use AI... this was a massive waste of time and nothing I tried worked until I found this... 

    https://www.wordsbywes.ink/articles/tools/turning-off-adobe-acrobats-ai-assistant/

    I used the solution below which immediately fixed my issue, thanks also go out to Mister Big Stuff - https://www.reddit.com/r/sysadmin/comments/1avpv2x/adobe_acrobat_generative_ai_how_to_permanently/ for the original post.

    Turning AI Assistant Off in Windows Registry

    If you want to keep Acrobat’s new look, you can turn off AI Assistant through Window’s registry. This instructions come from a post in r/sysadmin. I tried it this morning, and it worked.

    From the Windows start menu, open regedit. Navigate the tree on the left side to get to this path:
    Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

    Right click on FeatureLockDown and create a new DWORD key called bEnableGentech. The value will default to 0. That disables the AI Assistant. Restart Acrobat if it’s open.

      H
      HornedTrickster
      New Participant
      October 20, 2025

      The regedit workaround works perfectly.. thank you!!!

        J
        japlaak
        New Participant
        July 9, 2024

        Please, the AI Assistant button partly covers the documents. I don't even *have* an option to get rid of it in the Peferences. I was in the process of paying a bill in our netbank, and I really had to work for being able to *see* the amount to be paid.

        And besides, I have nothing to 'ask' from the document(s) anyway, so I absolutely would prefer getting rid of the photobombing annoyance of a purple button.

          Amal.
          Community Manager
          Amal.Community ManagerCorrect answer
          Community Manager
          October 8, 2024

          Hi there

           

          I hope you're doing well, and thank you for reaching out to us.

          To address your concern, please follow the steps below to disable the generative AI features in the Acrobat Mobile App:

          1. Update the App: Please ensure you're using the latest version of the Acrobat app by updating it through the App Store (iOS) or Google Play Store (Android).

          2. Reboot the Device: After updating, restart your device to ensure all changes are properly applied.

          3. Access Preferences in the Acrobat App:

            • Open the Acrobat app.
            • Tap on your profile icon, located at the top right of the screen.
            • From the drop-down menu, select Preferences.

          4. Disable Generative AI Features:

            • In the Preferences menu, locate the option for "Enable generative AI features in Acrobat."
            • Toggle off the switch to disable this feature.

          Once you’ve completed these steps, please verify if the issue persists.

          If you need any further assistance or encounter any difficulties, feel free to contact us. We’ll be happy to help.

           

          ~Amal

            R
            Robert38337096vrtb
            Participating Frequently
            October 9, 2024

            This appears to be fixed on mobile now, thank you.

            R
            Robert38337096vrtb
            Participating Frequently
            June 29, 2024

            Yup same thing here. I've already "disabled" the AI assistant, and yet the button still shows up. How hard is it to actually remove this button? I do not want a generative AI feature, if I did I'd use a different product. I just want to read my document.

              S_S
              Community Manager
              S_SCommunity Manager
              Community Manager
              July 1, 2024

              Hi @dcope78 @Robert38337096vrtb,

               

              Thanks for writing in!

               

              The team is already in discussions, and this should be done in the upcoming releases. 

              I cannot commit the time, but this is already in the pipeline.

               

              -Souvik

              S_S
              Community Manager
              S_SCommunity Manager
              Community Manager
              July 24, 2024

              Just want to echo the sentiment here. I have no use for generative AI and don't need to be prompted to ask it for help every time I use the highlighting feature. 


              @Brooke386567717klr Thanks for voicing it out! 

               

              This is in the pipeline and the change should be released within next two updates.

               

              Thanks,

              Souvik

              D
              dcope78
              New Participant
              June 12, 2024

              I have the same problem on my iPhone.  AI features are turned off but the purple button still overlays text ehile reading docs on my phone.  

                Amal.
                Community Manager
                Amal.Community Manager
                Community Manager
                June 13, 2024

                Hi @dcope78 

                 

                Hope you are doing well. Please post your query on the Acrobat Reader mobile community board here : https://community.adobe.com/t5/acrobat-reader-mobile/ct-p/ct-acrobat-reader-mobile?page=1&sort=latest_replies&lang=all&tabid=all so that our experts may also look into it.

                 

                ~Amal

                Amal.
                Community Manager
                Amal.Community Manager
                Community Manager
                May 14, 2024

                Hi @tony_72000 

                 

                Hope you are doing well.

                 

                What happens when you try to disable the generative AI as described here https://helpx.adobe.com/acrobat/using/disable-generative-ai.html do you get any error message? If yes, please share the screenshot of the same for more clarity. 

                 

                Also, collect the the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

                Regards
                Amal

                K
                K_onna4649
                New Participant
                May 16, 2024

                I have the same problem.  I disenabled the generative AI in the preference, but I have no idea how to remove the AI Assistance box, button at the top right corner in Adobe Acrobat.    Please tell me how to completely remove it from view. 

                Cheers

                  K
                  K_onna4649
                  New Participant
                  May 16, 2024

                  Forgot to add I have a Mac not PC.

                   

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