New Participant

Answered

Remove AI icon in Acrobat Reader Mobile

Forum|Forum|1 year ago
May 14, 2024
9 replies
14941 views

The AI assistant is in my way. I am using my mobile app so the icon takes up a significant section of the text. The preferences menu does not offer a way to remove the icon. Is there some way to fix this? I don't want or need AI to help me read my documents.

Correct answer Amal.

Hi there

Hope you are doing well and sorry for the trouble.

You can turn off the Gen AI feature from Preferences. Follow the steps as below:

1. Select the profile icon on your device

2. Select Preferences.

3. Select the toggle next to Enable generative AI features in Acrobat.

For more information, please check the help page (https://adobe.ly/3ZzuRbx)

Let us know if you experience any trouble and need more help.

F

fototypo

Participating Frequently

I have the problem, too. It's annoying to have the AI line displayed, even in full screen mode. Many people use their tablets for presentation and don't want anything else on the screen. This is not a minor fault! AI isn't everything, not happy.

K

kennybroh

New Participant

I am using Acrobat Pro on an iPhone 15 and when I open preferences there is no option to turn off Generative AI. Its really ridiculous that after all this time there still isn't an easy way to turn this annoying feature off.

Amal.

Correct answer

Community Manager

Hi there

Hope you are doing well and sorry for the trouble.

You can turn off the Gen AI feature from Preferences. Follow the steps as below:

1. Select the profile icon on your device

2. Select Preferences.

3. Select the toggle next to Enable generative AI features in Acrobat.

For more information, please check the help page (https://adobe.ly/3ZzuRbx)

Let us know if you experience any trouble and need more help.

G

greg_9669

New Participant

Of course I disabled according to your suggestion and now instead of it showing up to ask me to generate a summary, it isks if I would like to enable Generative AI. I turned off the feature only to get this new pop-up. I am paying real money for the app and this forced selling is unacceptable. I don't want Generative AI and I do not need to be asked everytime I open the app if I want it. How can I completely get rid of this pop-up without just cancelling my Acrobat Pro subscription and deleting the app?

S

steve_2373

New Participant

I've been to the preference page and turned off Generative AI.... HOWEVER... I still get asked if I want to turn it back on (downloading PDF files in Acrobat). Isn't there a way to just turn it off???

Amal.

Community Manager

Hi All,

I hope you're doing well.

We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the Play Store or Samsung Store and restart your device after completing the update for the changes to take effect.

If you have any questions or face any issues, feel free to reach out.

~Amal

rob137268

Participating Frequently

Amal,

I appreciate that you are trying to resolve this, but the AI Assistant button appeared for the first time today in my Adobe Reader app (version 24.09.01 on iPadOS 17.6.1). A few months ago I was able to turn off the button in the desktop app, but I can't find a way to do it in the mobile app. Therefore the OP's problem, which is also my own problem, does not appear to have been resolved by the most recent update.

I am never going to click on the button intentionally, and I would rather it wasn't hopping around in the corner, a distracting purple circle on an otherwise b&w screen.

jane-e

Community Expert

the AI Assistant button appeared for the first time today in my Adobe Reader app (version 24.09.01 on iPadOS 17.6.1).

By @rob137268

Try the steps in this Help page for Acrobat Mobile:

https://helpx.adobe.com/acrobat/using/generative-ai-features-in-acrobat-mobile.html

Turn off AI Assistant

If you don't require Al Assistant, you can turn it off from Preferences.

Select the profile icon on your device.
Select Preferences.
Select the toggle next to Enable generative AI features in Acrobat.

Preferences > Subscriptions also has a subscribe to AI assistant button, which I have not enabled.

Jane

O

Orwell

New Participant

Adding to this request to allow us to remove the AI assistant button overlay in acrobat reader on Android. When trying to read content with a bottom detail, I have to use another application right now because it takes up too much room. Pop it up every time we open the app but let us hide it!

Amal.

Community Manager

Hi there,

Thank you for sharing your feedback. Our engineering team is aware of the issue and is actively working on a solution. We appreciate your patience and understanding as we work to resolve this.

~Amal

S

Steve.M.

New Participant

Hi Amal

There seems to be some progress on this - I recently reinstalled (to demo for a talk I was presenting) and found that now if you tap the body of the document, all the on-screen menus including the AI dot disappear and you have a clean display of the document to scroll around.

Definitely an improvement and thanks for listening. I will now be keeping Acrobat Reader on my phone as this behaviour is acceptable.

regards
Steve (original poster)

R

Red Point

Inspiring

If users dont want it, what is there to discuss? Please remove or give us an option to deactivate this ridiculous floating icon. Best of all: I am viewing a non english document, so I get an error message when I click it. Yet it is still in my face and preventing me from reading the bottom of my pages. It seems that corporate business interest are placed over the best interest of clients and users. Continue like this Adobe and you will soon end up like Boeing.

S

sprinklr-integration-user

Community Manager

Hi there

Hope you are doing well and thanks for reaching out.

If you don't require Al Assistant, you can turn it off from Preferences.

Select the profile icon on your device.
Select Preferences.
Select the toggle next to Enable generative AI features in Acrobat.

For more information, please check the help page (https://adobe.ly/3zYshSq)

Let us know if you experience any trouble and need more help.

~Amal

L

Laser25224575i4k5

New Participant

Once again, the problem is not disabling ai features, it's that disabling ai features does not disable the floating ai assistant ui element that covers up part of the limited viewable space available to read a PDF on a mobile device. This was stated clearly in my previous post, and it doesn't appear that anything has changed since then.

The only viable solution I've found is not to use Adobe acrobat, which has generally been an easy transition.

C

cgidude

Inspiring

The solution is to uininstall Acrobat Reader and open your PDFs in a mobile browser - Firefox seems to display them really nice 😄

Knowing Adobe they're probably gonna read all your PDFs anyway lol.

Nancy OShea

Community Expert

[Moderator moved from Using the Community to Acrobat Reader Mobile.]

See Generative AI Features in Acrobat.

https://helpx.adobe.com/acrobat/using/generative-ai-features-in-acrobat-mobile.html

Turn off AI Assistant

"If you don't require Al Assistant, you can turn it off from your Preferences."

Hope that helps.

Nancy O'Shea— Product User, Community Expert & Moderator

L

Laser25224575i4k5

New Participant

It does not help because it does not turn off the floating ai assistant UI element, it just disables the features that it provides, which is really a pretty wild ux decision for a mobile app that is ostensibly intended for viewing pdfs within the constraints of a small screen.

S_S

Community Manager

Hi @Laser25224575i4k5 @Amber37396719fnvj,

Hope you are doing well. Thanks for writing in!

We are aware of this, and discussions and work are underway.

I will keep you updated once there is progress.

-Souvik

Peru Bob

Community Expert

This is the Using the Community forum (which is the forum for issues using the forums).
Please tell us what Adobe application you are using so that this can be moved to the proper forum for help.

Scroll down here to see a list of the forums:
https://community.adobe.com/

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