Request for a refund for free trial

[muminah aijaz]

Hello,

I recently signed up for Acrobat under the impression that there was a 7-day free trial. However, the full monthly subscription amount was charged to my account immediately.

As I had not intended to be billed right away and believed I could cancel within the trial period, I kindly request a refund for this charge.

Please let me know if you require any additional details, such as my account information or payment receipt, to process this request.

Thank you for your understanding and assistance.

Best regards,

Muminah Aijaz

[Amal. · Accepted solution]

Hi there 

Hope you are doing well and sorry for the trouble you are experiencing.

Please check the steps shared in the help article https://adobe.ly/4fDFj8w and see if that works.

~Amal