Restoring purchase

[judy228556130e0v]

I am currently having trouble with restoring my purchase. The message keeps saying error. I've tried to delete and download again but the same message keeps popping up. Anyone know how to fix ? 

thank you.

[Harsh Vardhan Pareek]

Hi @judy228556130e0v 

It could happen because of signing in with a wrong email when you purchased the Premium iOS subscription through Apple ID and signed in into Reader mobile with Adobe ID, which had the same email addresses. 

Here is a discussion link on a similar issue. Please check the steps tried by the user and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/premium-features-for-acrobat-on-ipa...

Thanks,

Harsh

[Gael23482797ixfi]

Hello I am having the same problem and unfortunately it is not working either with the Apple ID sign in procedure... 

Here is a screenshot of the message...

Please assist me. 

Thanks 

 

[Harsh Vardhan Pareek]

Hi @Gael23482797ixfi 

It happens when the email ID used in the application is not the same on which the subscription is purchased. Kindly check out this discussion link on a similar issue and let us know if that helps.

https://community.adobe.com/t5/acrobat-reader-mobile-discussions/premium-features-for-acrobat-on-ipa...

[Gael23482797ixfi]

Hello, still not working... can you please assist?

thanks 

[Harsh Vardhan Pareek]

As we have checked that this email is not having any subscription active. Kindly confirm if you have some other email send it in a private message with a purchase confirmation along with it so that we can check and assist you better. 

[Gael23482797ixfi]

Hello, i sent you thé confirmation Privately. Please advise. 
Thanks