New Participant

Answered

Save a Copy to OneDrive not working

Forum|Forum|1 year ago
July 20, 2024
15 replies
22257 views

When I try to save a copy of a PDF to OneDrive, regardless of whether it's already been uploaded to Adobe Cloud storage, it won't save and says there's an error in the saving process. I really need this to work. How can I get this process functioning properly? I use Android on a Motorola phone

Correct answer Amal.

Hi there,

Hope you're all doing well.

This issue has been fixed in the latest June update of the Acrobat Android app. Please go to the Play Store, update the app to the latest version, then restart your device and check if the issue is gone.

If you still face any problems or need more help, just let us know, we're happy to help!

Show previous replies

T

TectonicCL

New Participant

Update

I switched OneDrive accounts from my Personal one to my Business one and it saves fine.

I'm going to see if there is some kind of setting in my Personal account that is blocking Adobe.

Amal.

Community Manager

Hi there

Thank you for the update! It's great to hear that switching to your Business OneDrive account resolved the issue. It’s possible that a setting or permission in your Personal OneDrive account might be causing the problem. You might want to check if there are any restrictions or sharing permissions that could be affecting Adobe's access. Please let us know what you find, and feel free to reach out if you need any further assistance!

~Amal

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neil_4417

New Participant

I now have the same issue after the latest Adobe Reader app update on Android, have re installed and also relinked account to one drive and still not resolved, clearly an Adobe bug that needs fixing asap

J

Jane_Roberts4069

Known Participant

Having exactly the same issue. Android phone. Can't Save pdf to OneDrive.

Amal.

Community Manager

Hi @Jane_Roberts4069

I hope you're doing well, and thank you for reaching out to us.

Could you please provide more details regarding the issue you're facing when trying to save a PDF to OneDrive? Specifically, do you receive any error messages during the process? Any additional information will help us better understand the issue.

To assist us in diagnosing the problem, it would be really helpful if you could share a short video recording of the steps you're following and the point at which the issue occurs. This will give us more clarity on the problem.

Additionally, could you kindly provide the following details:

The version of the Acrobat Reader mobile app you're using
The operating system (OS) and version of your device

These details will allow us to offer a more precise solution. Looking forward to your response

~Amal

J

Jane_Roberts4069

Known Participant

Android

Saving Word files via the same method not an issue.

Microsoft saying it's not a Microsoft OneDrive issue but an Adobe one.

Only happens on mobile device.

Hi @Jane_Roberts4069

I hope you're doing well, and thank you for reaching out to us.

Could you please provide more details regarding the issue you're facing when trying to save a PDF to OneDrive? Specifically, do you receive any error messages during the process? Any additional information will help us better understand the issue.

To assist us in diagnosing the problem, it would be really helpful if you could share a short video recording of the steps you're following and the point at which the issue occurs. This will give us more clarity on the problem.

Additionally, could you kindly provide the following details:
The version of the Acrobat Reader mobile app you're using
The operating system (OS) and version of your device
These details will allow us to offer a more precise solution. Looking forward to your response

~Amal

By @Amal.

VID-20241009-WA0009.zip

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Sarah23376679nsx7

New Participant

Hi there, I contacted Adobe in March and they were unable to recreate the issue or resolve it. I have had issues since the beginning of the year, I have uninstalled both apps logged out etc, reinstalled both apps on 2 different devices and nothing works. I can save to Google Drive so now I have to copy from Google drive to one drive that's all I have been able to do. I have sent support this link so hopefully they will look into it again for us.

S

Sean - User

New Participant

I hope there's a way to fix this, I dunno how to get around it 😞

S

sprinklr-integration-user

Community Manager

Hi @Sean - User

I hope this message finds you well. I'm sorry to hear about the issue you're experiencing.

Could you please provide the Device OS and the Acrobat Reader Mobile app version you're using?

Additionally, if possible, please include a video recording of the workflow where the issue occurs. This information will help us investigate the problem more effectively.

~Amal

P

Paul38710282ezdaAuthor

New Participant

I have Android Version 11 with software version RZBS31.Q2-143-27-29. The Adobe Acrobat version is 24.7.0.34210

I attached screenshots of what happens but don't know how to video it. I tried sharing one of the files and it shared it to OneDrive, not the same as having a copy that you can share with others, but when I attempted to open it from OneDrive it just gave a text string (also attached). When I try to save a copy to OneDrive, it just says error saving a copy. There is no way to resolve that save error from the home/recents screen.

A

Alison387159394ddb

New Participant

I have had the same issue. Normally when I create a pdf from Adobe documents I can then save a copy to Onedrive but since July I have been getting an error message which is preventing me from doing this. The only way I've found to save to one drive is by requesting the share icon at the top then send a copy to one drive. However, if I then go back in to the document on Adobe to edit it, it does not automatically update and save it in Onedrive. I have to save it all over again as a second version then delete the original one. Any advise would be appreciated as I rely on this working for my business.

S

sprinklr-integration-user

Community Manager

Hi @Paul38710282ezda, @Alison387159394ddb

I hope you're doing well, and thank you for reaching out.

Could you please let us know what happens when you try to save the PDF file to OneDrive via your mobile device? If you receive any error messages, it would be very helpful if you could share a screenshot of the message. Additionally, a short video recording of the issue would be extremely useful for us to better understand the problem.

Please ensure that you have the OneDrive app installed on your mobile device. If you haven't installed it yet, you can download and install the OneDrive app from your app store. Once installed, try following the steps outlined in the marked correct answer here and see if that resolves the issue.

If you still encounter any problems or need further assistance, please don't hesitate to reach out. We're here to help!

~Amal

A

Alison387159394ddb

New Participant

Amal,

The error message just says "error saving a copy of this document".

Alison

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