severe bug in Acrobat Reader for iPad

[Hans-J.33991672zzx9]

I've been using the acrobat reader on my iPad since some years. Now I noticed that it is badly working resp not at all working with some pdf manuals I downloaded recently. Interestingly, such pdf manuals (about 14...24MB size with plenty of graphics) are orderly displayed with the reader coming with IOS, but not at all with the adobe acrobat reader. The worst example I found is the file 'PowerShot_SX60_HS_Camera_User_Guide_DE.pdf'  which you can be found on canon.de.

I'd be happy if anyone can explain the problem (most likely a software bug in the adobe reader app?) and tell me if and how I as a user could fix the problem on my iPad.

Best regards    Hans

[Amal. · Accepted solution]

Hi there,

I hope you're doing well.

We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

If you have any questions or face any issues, feel free to reach out.

~Amal

[S. S]

Hi @Hans-J.33991672zzx9,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

Would you mind briefing us more on the issue that you experience for a better understanding and assistance?

Also, updating the application to the latest version would be a good exercise for the best experience.

-Souvik

[Hans-J.33991672zzx9]

Hi Souvik, in order to clarify the problem I used the German manual of mavic mini 4pro (DJI Mini 4 Pro - Handbuch v1.0) available on https://www.dji.com/de/mini-4-pro/downloads. The content is perfectly displayed with safari and IOS. Displaying the pdf-file with adobe reader is totally useless as large parts of text and graphis pages just show up blank. At enlarging such blank pages with two fingers gesture text and graphics start to show up from partly to totally, but disappear again at normal size. I took page 12 as an example. Four screenshots with my comments as attached are displaying the problem. By the way: I used the most recend versions of IOS and adobe. The problem with disappearing graphics in adobe on iPad seems to exist since more tha two years following another complaint dating Oct 2021 (https://community.adobe.com/t5/acrobat-reader-mobile-discussions/anzeige-fehler-pdf-in-acrobat-reade...)

Best regards

[S. S]

Hi @Hans-J.33991672zzx9,

Thank you for sharing this. 

I have forwarded the issue to the product team to investigate further and make the changes in the upcoming releases.

-Souvik

[james_vimal_8296]

PDFs previously worked have stopped working now . It showing blank pages now . But it recognises text. Even it’s the latest version

[Amal.]

Hi @james_vimal_8296

I hope you're doing well. Thanks for reaching out!

This is a known issue, and our engineering team is actively working on it. While we don’t have a specific timeline for a fix yet, please rest assured it will be addressed in upcoming updates.

Thanks for your patience and understanding!

~Amal

[Amal. · Accepted solution]

Hi there,

I hope you're doing well.

We're pleased to inform you that the latest version of the Acrobat Reader mobile app (v24.09.00) has been released, which resolves the issue you encountered. Please update the app via the App Store and restart your device after completing the update for the changes to take effect.

If you have any questions or face any issues, feel free to reach out.

~Amal

[Hans-J.33991672zzx9]

Thanks for your recent info saying the long know bug had been solved by your team.
I just updated the adobe reader of my iPad mini and tested it. Unfortunately, the bug is still persisting and not at all solved by your team.
So the adobe reader on my iPad is still useless as I cannot rely wether or not is shows the right content of any pdf file.
It seems your team needs to work again and harder on finding and eliminating the awful bug in your software.
Kind regards
Hans-J. Platte

(gesendet von iPad-mini)

[Mummy Goth]

Same for me.i have Adobe across -the apple devices and this is the on,y one where crwativecloud does ent work me why can't we have animate s week.

[S. S]

Hi @Mummy Goth,

Sorry for the experience with the Acrobat Reader Mobile app crashing.

We are aware of the issue with Acrobat Reader Mobile crashing on iOS/iPadOS.

The team is working on it, and the fix will be live soon.

Link to the announcement here: https://adobe.ly/45uBT52.

We request your kind understanding and patience while the team gets the fix live.

Regards,
Souvik.

[S. S · Accepted solution]

Hi @Mummy Goth,

Good news.

We are live with the fix.

Please restart your device once and try using the app again. 

Let us know how it goes.

Regards,
Souvik.