Signed on for a 7day trial a couple of weeks ago (~Monday 13th June) of Adobe Acrobat Premium (Monthly). Was immediately billed the subscription fee.
The LiveChat that I had with Adobe Customer Support let me know that I needed to contact Google for a refund of the subscription fee.
I contacted Google however unfortunately, they are not providing a refund, regardless of the screenshot I provided with subtext showing that I wouldn't be charged until the 7day trial period ends. They contacted me before the trial period was meant to end.
In response to my review, I was recommend to contact the Adobe Support Community.
Please let me know if further information or screenshots are required.
I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile subscription charges.
Acrobat Premium is a mobile-based subscription, and any issues related to cancellation and payments should be generally done through the store from where the subscription was purchased.
You were charged because the 7-day free trial you are referring to is only available if you opt-in for the yearly membership and not with monthly.
As you mentioned that you contacted our support, you might have a case ID with you for it. Can you please share the details over a private message so I can check further?
[To send a private message, click on my profile name-> the next page that shows up, click on the blue box that says send a message]
I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile subscription charges.
Acrobat Premium is a mobile-based subscription, and any issues related to cancellation and payments should be generally done through the store from where the subscription was purchased.
You were charged because the 7-day free trial you are referring to is only available if you opt-in for the yearly membership and not with monthly.
As you mentioned that you contacted our support, you might have a case ID with you for it. Can you please share the details over a private message so I can check further?
[To send a private message, click on my profile name-> the next page that shows up, click on the blue box that says send a message]
After signing up on Monday 13 June 2022, I used the LiveChat service on the Adobe website to speak with a service agent, who suggested that I needed to instead contact Google. This was on the next day, Tuesday 14 June 2022.
Subsequent correspondence from Adobe that was received mentioned case numbers:
As well as a response from Google, denying a refund of Transaction ID
[PI removed by the moderator. Please refrain from sharing information over a public platform that might contain sensitive information.]
Hi I have also been charged yesterday for the subscription when I was supposed have a 7 day trial period. I opted for the monthly fee adobe pro and AI, and it doesn't say anything about getting charged immediately if you use the monthly subscription.
How can I get my refund as I do not want to continue with this trial?
When I was charged for 9 months after finishing my trial period I phoned Adobe up, and told them it was illegal in the UK to use this procedure without giving fair warning to the customer. I also reported it to my bank, and I immediately received a refund of the full amount.
9
Replies
AdChoices
